CubeSmart Self StorageReviews of cubesmart.com

Been dealing with CubeSmart in Middlefield CT They raised their rental by $40 do i emailed them and told them i would vacate at the end of the month Ed Silva the GM still charged my cc and refuses to refund my money Their CROOKS and have contact their HQ in PA……..stay away

This review is for 1980 white plains road Bronx NY cube smart My name is Nicola Matthews I am a current unit renter and found out in January 25,2025 I was robbed by the employees at this location my possession was moved around and disorganized, my bags was rummaged through and some of my possessions have been stolen. I asked the employees what happened and they were rude and dismissive to me and when I said that I am filing a claim and or complaint they responded very arrogantly and told me "ain't nobody thinking about you". I am applaud at the audacity of the workers They refused to give me a report about my findings and basically told me to kiss their A$$

Do NOT rent with cubesmart I have had my unit for right around a year and the rates have changed 3 times already since renting. For the rates to change that much in such little time is really inconvenient and unsustainable. That’s coming from a on time paying customer.

Thousands of dollars worth of my things are completely ruined due to a mouse infestation at my facility and no one will help me. No response from the office after several emails and voicemails, insurance company told us they are not liable. Now I am left with thousands of dollars worth of ruined, pooped-on, peed-on stuff that I have to pay to get rid of. Please save yourself and avoid this place at ALL COSTS. Totally unacceptable way to do business.

Do not use CubeSmart, I use the one in Wakefield RI, nice people but they went up 50% in 14 months. Stay away

I am a storage auction buyer be warned of cubesmart in margate on 15th st It is infested with roaches millions of them i was forced to abandon an auction I won did not want to bring to my wharehouse.i complained to the manager lady and she said we have no roaches and put a complaint into storage treasures which got me banned. Be warned of this place there are people living there in units cooking and have pets with them it is one of the worst I've ever seen in the 200 plus units I've bought ...I would have cleaned it out if she would have offered an exterminator to come and I would have dumped it all she screwed up my buisiness on storage treasures with her lying....

This location is run so poorly and provides such inadequate, costly, and unprotected storage services that my rating would be negative if I could make it so. Avoid this CubeSMart location AT ALL COSTS. Why? I had been storing a Ford F-250 V-8 Triton truck at this storage facility for almost three years when, one day, my account was closed without my prompting. Unsure why this had happened, I traveled to the facility on Cedar Springs and met with CubeSmart site representative Jonathan Bartush--who was in the front office that looks out precisely upon the spot where my truck had been stored for years--and asked why my account was closed. He mentioned it was because the truck was no longer there. "Where is it then?" I asked. He replied that he didn't know. Turns out, it was stolen. I'm still in disbelief this occurred. He mentioned another truck had had a battery stolen from it, after I told him that the last time I had come up there to check on my truck, it wouldn't start, so I had supposed the battery had died -- and that's when he mentioned maybe the thieves had stolen the battery from another truck on the premises and dropped it in my truck. Additionally, a tire had been flat on my truck, so the thieves apparently also fixed the tire? So, apparently, a lot of theft is occurring: A battery from another truck, plus the entirety of my vehicle, at the least. I called the police immediately. I filed a police report. I was still in shock that I had been paying over $200 per month to store a truck that is directly in view of the office and desk that Mr. Bartush sits at, and apparently, thieves had gone in, put a new battery in my truck, and driven off the premises with it, all right there int he view of the office. And I only found this out weeks later, after Cube Smart closed my account unilaterally, on their own initiative. The whole situation is outrageous. I've never had a situation this financially disastrous happen to me due to another company's negligence. I should not only be compensated for the value of the 2001 Ford F-250 truck but also refunded the thousands of dollars I spent storing the truck at this good-for-nothing (literally) facility. CubeSmart had ONE JOB -- and they failed at it. Badly. Disastrously. Horrendously. And they didn't even know they had failed at the job they were being paid hundreds of dollars per month to do until I pointed it out to them. To say I'm disappointed would be an understatement. I'm contacting as many agencies as possible -- the Better Business Bureau, etc. -- to see what can be done about this kind of raging incompetence that has cost me tens of thousands of dollars.

I had cubesmart for 5 years and in that time my rent went up at least 4 times! I found a dead rodent in my unit. when I informed the office, I was told that some one on my floor kept food in thier unit & cubesmart was trying to get rid of the vermin. they gave me a dust pan & a broom to clean up the dead rodent. the mice had gotten into my unit & left a disgusting mess, the office told me to see if my rental insurance would cover it. the building was nasty & disgusting, no restroom available, trash on the floors. I called the corp office & told them I was moving my stuff out & why days before my bill was due. the corp office never told the people at the one I was renting from & now I am getting calls & messages from the local office telling me I owe all this money. I do not recommend this company. This company is the worst & care less about the customer! I highly suggest shopping around for a unit that will care about their customers & are not slum lords who just want your money.