CTS POINTCTS POINT, INC is devoted to delivering exceptional IT solutions through our online platform. Although we are based in Covina, California, our team brings a wealth of experience and expertise to the IT landscape. Our unwavering commitment to excellence fuels our mission as we serve the needs of our valued clients.
CTS POINT (ctspoint.com) has 205 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
205 approved reviews, newest moderated first
Vlad
I was receiving quick and informative responses from my requests and questions. It doesn’t happen frequently these days.
Response from CTS POINTJan 21, 2026
Thank you for the feedback. We’re pleased to hear our team was responsive and provided the information you needed. We appreciate the opportunity to assist you.
Vadim K.
I was shopping for the new (not refurbished) SSD drive from Samsung (4T EVO) and came across the CTA Point site. Online item indicated the price but did not indicate whether the item was new or refurbished. This is why I engaged in the conversation with sales representative Alan who was helpful and offered a competitive price for the new item. Based on communicated shipping time the item was expected to be in stock. I made a purchase following online link prepared by the sales rep. Almost a calendar week (and 3 business days) later I received the email from Alan that the item was not in stock with the option of cancelling the order or waiting. I made a call to the company for the estimated wait time when I learned (speaking to another sales rep) that if I wait for the item I would have to pay a different and higher price and not the price I ordered the item for. The sales rep on the call offered "an upgraded item" for the purchase price - which upon further questions was revealed as refurbished item I declined to buy 1 full calendar week ago. Also, the explanation I was given why item I ordered is out of stock that another customer made the purchase same time I was making my order. I categorize the experience as deceptive since: * the online order did not indicate the item as out of stock - as it would happen if item was removed from the inventory while I was going through check out * the sales rep knew the status of the inventory for a new item during roughly 5 minutes long conversation * the updated status of the inventory was communicated way after the order was placed, which makes my assume - that either the item was not in stock when I was placing the order - OR the company has waited to sell the item to another customer for higher price before deciding which customer gets the item shipped and communicated to me around the time of fulfilling the order (ordered 12/31, communicated 1/5). Either practice is deceptive and requesting higher price for fulfilling the backordered item is another unacceptable practice.
Response from CTS POINTJan 8, 2026
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your order. Your concerns are valid, and we understand why this situation felt misleading. The item you ordered should have been clearly identified as in stock or backordered at the time of purchase, and the delay in communicating the inventory issue did not meet the standard of transparency we strive for. Our pricing and availability are based on real-time distributor inventory. In rare cases, when multiple orders are placed for the same item within a very short time frame, availability can change before the system updates. Unfortunately, this appears to have occurred with your order. Transparency and customer trust are extremely important to us, and we regret that this experience did not meet those expectations. Your feedback has been shared internally to help improve how inventory status and product condition are communicated during the sales process. Thank you again for your candid feedback!
Gary K.
Part arrived and worked as advertised. I originally said they sent the incorrect part. That was not them but something I ordered from a different company.
Response from CTS POINTDec 30, 2025
We’re sorry to hear that you received the wrong part. That’s not the experience we want for our customers. Please contact our support team with your order number so we can fix this for you as quickly as possible.
customer
I called you. And a real person answered the phone. The motherboard I bought from you got here in good time. And responded to e-mail about repairing old one. Well Pleased!! Kurt rath
Response from CTS POINTDec 30, 2025
Thank you, Kurt! We really appreciate you taking the time to share your experience. We’re glad our team was able to assist you by phone and email, and that your motherboard arrived promptly. If you ever need help again, we’re always here. Thanks for choosing us!
Anant
Mike worked diligently to make sure our order would arrive on time and gave me consistent updates as to where our order was in the process. I hope I get the chance to continue working with him on our procurement needs.
Response from CTS POINTDec 30, 2025
Thank you for the kind feedback! We’re glad to hear Mike kept you informed and worked diligently to ensure your order arrived on time. We’ll be sure to pass along your compliments to him. We appreciate the opportunity to support your procurement needs and look forward to working with you again.
Manny
I placed the order for a memory module at the listed price, but I was told that the module was not available and there was a refurbished module available for 50%more. I don't believe there is any memory module that is "refurbished"! Hope the seller had honored his promised price! I got the part and it works fine. It is a used memory module and I don't mind that as long as it is working.
Response from CTS POINTDec 22, 2025
We apologize for the confusion regarding the availability and pricing of the memory module. However, the market for these memories is crazy right now and we are not able to update the products pricing and availability on a large number of products. We appreciate your understanding and are glad to hear that the module you received is working properly and meets your needs. Your feedback helps us improve how we communicate product condition and availability, and we will work to be clearer in the future. Thank you for your business.
Juan Esteban Zorro P.
Can do better, but nice
Response from CTS POINTDec 17, 2025
Thank you for your feedback. We’re glad you found it nice, and we appreciate your honesty. We’re always working to improve and hope to provide an even better experience next time.
Kenneth Young -.
I ordered a total of five headsets. Three have arrived - all at different times. Why are they shipping over a timeline of weeks?
Response from CTS POINTDec 10, 2025
Thank you for bringing this to our attention, and I’m really sorry for the inconvenience. Your order should not have been delivered in such a staggered way. Unfortunately, this product is rarely available in the market as it has been discontinued by the manufacturer. And, we did not have the quantity available at that time. That's why it took some time to source these products and fulfill the order. I have forwarded your info to the support team and they should reach out to you within 24 hours to provide the update and more detailed information.