CTS POINTReviews of ctspoint.com

Response from CTS POINTOct 1, 2026

We sincerely apologize for the confusion and frustration this situation caused. We would like to clarify what happened after conducting an internal investigation. Although our company is based in Covina, California, we work with multiple fulfillment centers across the United States. Your order was assigned to one of our fulfillment centers in Saint Peters, Missouri, which is why the tracking information showed Saint Peters, MO as the shipment origin. Unfortunately, we later discovered that the fulfillment center provided us with incorrect/false tracking information. Based on our investigation, the products were not actually shipped as we had been told. The fulfillment center failed to inform us promptly that there was an issue with the inventory lost and instead provided tracking information that initially appeared to show a completed delivery. We were therefore also working with incorrect information when our team contacted you to follow up on the delivery. We sincerely regret that we did not identify the issue sooner and that you had to spend additional time following up with us and FedEx. This was not the experience we intended to provide. We have taken this matter seriously and are reviewing our fulfillment-center procedures to prevent similar situations from happening again. Regarding the replacement price, these drives have been experiencing high demand and limited supply, which has caused prices to increase frequently. However, if you still need the drives, we will work with you to get the lowest possible price through our distribution channel. Thank you for your patience and understanding.

Response from CTS POINTAug 10, 2026

We’re unable to locate any record of a purchase or interaction. If you have genuinely purchased from us, please contact us directly with your order details so we can investigate and assist you. We’re happy to resolve legitimate concerns, but we also want to ensure that reviews accurately reflect real customer experiences.

Response from CTS POINTJul 14, 2026

Thank you for sharing your feedback. We understand why this situation was frustrating, and we'd like to provide some context. For certain products that are in extremely limited supply, market pricing can increase significantly due to high demand and low availability. In these cases, pricing is determined through the distribution and supply chain, and we do not have full control over those market-driven price changes. We apologize if the website pricing changed while you were chatting with our team. We understand how that could be confusing and leave the wrong impression. It was never our intention to mislead you. We appreciate your feedback, as it helps us identify opportunities to improve the accuracy and timing of our pricing updates and communication. We regret that your experience did not meet your expectations and hope you'll consider giving us another opportunity to serve you in the future.

Response from CTS POINTFeb 26, 2026

​Thank you for bringing this matter to our attention. We understand how frustrating pricing issues can be, and we appreciate the opportunity to clarify. The market is crazy for these memories right now. We update the price one day for one product, the next day the price goes high from the distributor because of the market demand and short supply. The situation becomes worse when we receive multiple orders on the same product at the same price. The correct market price at the time of order was significantly higher than what appeared on our website. As soon as we became aware of the discrepancy, our team proactively contacted you right away after the order was placed to explain the situation. While an order confirmation email is automatically generated when an order is placed, all orders remain subject to verification of availability and pricing accuracy in accordance with our posted Terms & Conditions. At no point was the product shipped, nor was inventory withheld for resale at a higher price. This was not a bait-and-switch, but an unfortunate and unintentional pricing error during a period of significant volatility in the DDR5 server memory market. We did not process or capture funds for this transaction, and any pending authorization will automatically release according to your financial institution’s processing timeline. Believe it or not, we try our best to update the information on our website as much as possible but sometimes the situation is not in our control, especially the current market of memories and hard drives. There was no intent to mislead customers, and we do not engage in practices that advertise products without the intent to sell them as displayed. ​ Customer satisfaction is our top priority and that's why we have taken losses to fulfill the orders​ in the past, but this time the difference is really big, otherwise we would have fulfilled the order at the same price. Once again, I really apologize for the inconvenience!

Response from CTS POINTJan 21, 2026

We’re sorry to hear about your experience. We do not engage in bait-and-switch practices, and we apologize if our inventory status was unclear at the time of your order. When new units are unavailable, refurbished alternatives may be offered as an option - not a replacement -unless the customer agrees. We take this feedback seriously and are reviewing the situation to prevent future confusion.

Response from CTS POINTJan 21, 2026

We’re sorry to hear about your experience. If there was a change in pricing after your order, it was due to updated supplier costs on newly received inventory. That said, we understand how this appeared and agree it should have been communicated more clearly. We take this feedback seriously and are reviewing our processes to prevent this from happening again.

Response from CTS POINTDec 10, 2025

We apologize for any inconvenience! However you didn't mention in the listing that the printer is not working. If the printer received is not in working condition, we are not supposed to pay anything. You should have mentioned in the listing that the printer is not working and we would not have ordered from you. If it was working before shipping and not working upon arrival, it means it got damaged during shipping or due to the poor packaging. Anyway we can't pay anything for the printer received in non-working condition.

Response from CTS POINTApr 4, 2025

Hi Wayne, We understand how disappointing it must have been to receive a product that didn’t meet your expectations. However, you never reached out to us to confirm the compatibility for windows 11 before placing the order. We have sent you a brand new printer and we tried our best to assist you in downloading the latest drivers for the printer. Later on, you agreed to send you a refurbished printer when the issue couldn't be resolved for the latest drivers. When we reached out the next day, you completely changed your mind and ordered a printer from somewhere else without letting us know. So, we lost the shipping cost twice. We could not have charged the restocking fee if there was a mistake from our side or if you would have let us know that you don't want a replacement and just want a full refund.  Please feel free to reach out to our customer support team directly at [email protected] if you have any further questions or if you'd like us to further investigate the matter.