CTS POINTReviews of ctspoint.com

I ordered a power supply and it did not work. No output voltage. I email and it was quickly addressed. I was told they had a replacement but it hadn’t been tested yet but they could send right away. I chose to just get a refund and I’d send the broken one back. I did received the refund quickly. Still waiting on the instructions to return.

Received printer with a broken media paper flag broken.

We received the unit damaged but the company was able to help us get a full refund. After several calls and emails we were able to get everything settled.

They sent me used memory that did not work the first time. They sent me another used one this time but it works. They even managed to find a little caser for it. Thanks, I guess.

I was shopping for the new (not refurbished) SSD drive from Samsung (4T EVO) and came across the CTA Point site. Online item indicated the price but did not indicate whether the item was new or refurbished. This is why I engaged in the conversation with sales representative Alan who was helpful and offered a competitive price for the new item. Based on communicated shipping time the item was expected to be in stock. I made a purchase following online link prepared by the sales rep. Almost a calendar week (and 3 business days) later I received the email from Alan that the item was not in stock with the option of cancelling the order or waiting. I made a call to the company for the estimated wait time when I learned (speaking to another sales rep) that if I wait for the item I would have to pay a different and higher price and not the price I ordered the item for. The sales rep on the call offered "an upgraded item" for the purchase price - which upon further questions was revealed as refurbished item I declined to buy 1 full calendar week ago. Also, the explanation I was given why item I ordered is out of stock that another customer made the purchase same time I was making my order. I categorize the experience as deceptive since: * the online order did not indicate the item as out of stock - as it would happen if item was removed from the inventory while I was going through check out * the sales rep knew the status of the inventory for a new item during roughly 5 minutes long conversation * the updated status of the inventory was communicated way after the order was placed, which makes my assume - that either the item was not in stock when I was placing the order - OR the company has waited to sell the item to another customer for higher price before deciding which customer gets the item shipped and communicated to me around the time of fulfilling the order (ordered 12/31, communicated 1/5). Either practice is deceptive and requesting higher price for fulfilling the backordered item is another unacceptable practice.

I placed the order for a memory module at the listed price, but I was told that the module was not available and there was a refurbished module available for 50%more. I don't believe there is any memory module that is "refurbished"! Hope the seller had honored his promised price! I got the part and it works fine. It is a used memory module and I don't mind that as long as it is working.

Can do better, but nice

I ordered a total of five headsets. Three have arrived - all at different times. Why are they shipping over a timeline of weeks?