cruises.comReviews of cruises.com

Make sure you check your cost carefully before you book with this company. I was charged the wrong amount for the taxes, fees and port charges. The fees should have been $225.72 but I was charged $495.72. A difference of $270. I called and was told this was for their commission. I have booked with many cruise companies and have never had a commission put in with the taxes, fees and port charges. I even sent a letter to their corporate office to help with this overcharge but never hear back from them. Just BEWARE of this company!!! I will never book with them again!!!!!

We just returned from a Norwegian cruise which was fine. It was a Cruises.com: 180-46163202. During the initial discussions with the sales agent I was given a 10% discount to close the deal. And told that once I filed for a veteran discount, which I did, a $250 refund would be made...that NEVER happened. During numerous discussions the agent said he would get the discount approved and get his back office involved if needed to get the discount approved, however it may be less than the original quote of $250. It NEVER happened. I asked about parking at the cruise terminal and the agent was vague but thought it was around $115. It was $171.

Lexsi is the best

We use the travel agent Ali and she is totally AWESOME. She returns your calls and does everything she can to make your cruise experience the best and most cost effective as she can. I have been using her for years and will never stop using Cruises.com as long as Ali is with them. Thank you Ali for all you do--you are GREAT!!! Diane and William Falzareno

While looking to book a cruise for my milestone birthday the direct book sites didn’t have the selection I wanted. I booked on Cruises.com and got the suite I wanted for my special cruise. Thank you Cruises.com!!

It was easy to navigate the website and to purchase the tickets.

Booking was easy and accurate

My experience with Cruises.com has been extremely frustrating. After multiple repricings and booking changes, my account clearly shows an overpayment balance of $684.62, yet I have been given different refund amounts depending on who I speak with. The lack of consistency and basic understanding of my account has caused unnecessary stress. Customers should not have to repeatedly explain their own billing details or correct representatives about refund amounts. I requested escalation and spoke with a supervisor, but the supervisory support was very unprofessional. I had difficulty getting anyone to assist me properly, follow through, or provide clear answers. Even at the supervisor level, there was no ownership or resolution. When it comes to customer money, accuracy, accountability, and professionalism matter. This experience has shown serious gaps in training, communication, and management oversight. Because of these issues, I will not be booking with this agency again.