cruises.comReviews of cruises.com

Takia was incredibly helpful. She made the booking experience seamless.

Im just happy to be going on a cruise!

Agent was knowledgeable, good listener, researched info as needed, and a great communicator.

Nichole was amazing. Knowledgable and helped hunt for vacation I was looking for. She was able to get us perks and upgraded and suggested things I never would have known.

REGARDING AN 8-DAY SHIP CRUISE: CRUISES.COM never informed me that I was automatically "opted in" to a gratuity pool which requires I pay a gratuity fee of $20 per day/per person that I'm on ship as an overall onboard tip that is MYSTERIOUSLY referred to as a "SERVICE CHARGE." The only extra I was informed about was dining gratuity which is an automatic 20% tip for meals and drink purchases. I haven't cruised in 17 years, things have changed, I needed help planning. I was on the phone with reps at Cruises.com 6 times over the course of 6 months to get clarifying information from them so I could get organized and properly plan my trip. Each and every time I was on the phone, I asked what I'll be charged or what I can expect to pay, and the only thing they ever mentioned to me was the 20% gratuity for dinners and drinks. Now, as my cruise embarkation day approaches, the cruise line sent me information in a packet that caused me pause, something about a "service charge." Therefore, I called Cruises.com and asked them what that was and NO ONE COULD EXPLAIN IT. I called the cruise line and IT TOOK GOING THROUGH THREE DIFFERENT REPS to get the answer! I asked for a supervisor at the cruise line itself and that person was EXTREMELY resistant to help, blamed Cruises.com, and told me to call Cruises.com. I called Cruises.com and got a rep who first blamed the cruise line and when that didn't work, TRIED TO FIND WAYS TO WRONG ME AS OPPOSED TO ACTUALLY HELP ME. I asked for a supervisor and I got Kimberly. When Kimbery got on the phone, she immediately spoke to me with an attitude and was defensive and condescending. Kimberly never helped me. I asked her to show me where it says I will be charged a gratuity fee of $20 per day/per person, and she could not show me where it says that, told me this is my fault because I should've magically known, and then she said things like "I'm sorry YOU FEEL THAT WAY" as opposed to "I'm sorry. We screwed up and you should've been told about this." CRUISES.COM PLAYS HIDE THE BALL. Had I known about the HIDDEN FEES at the beginning, I would have been fine with it. IT'S THE GAME-PLAYING OF HIDE THE BALL TO DUPE PEOPLE THAT REALLY ANGERS ME TO NO END and to add insult to injury, CRUISES.COM reps dig their heels in and defends the BS. I DO NOT RECOMMENED CRUISES.COM.

I was handed off numerous times as they changed agents regularly.....3 agents over a 2 week period. Eventually I purchased a cruise. Part of the package I purchased included a $250 visa, to be issued after my cruise. There was no verbal reference to expiry dates. When the visa arrived with a letter, there was NO WRITTEN REFERENCE to an expiry date. Shortly thereafter, I became ill and had 8 months to eventually recover. Upon recovery, I had many normal living items to address. When I eventually tried to access the credit card, I was advised that the card had then expired. I went back to Cruises.com to have the card re-issued...and was flatly denied....4 times as I appealed further up the line. This borders on outright theft....but at a minimum, speaks volumes about how this sad excuse for a company views its customers. STEER CLEAR OF THESE CROOKS!!!

Once you paid money, no matter how many times you called and leave messages they just appeared

Sharman is a pleasure to work with