Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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CLA
Our cruise travel agent was very knowledgeable and extremely helpful with booking our cruise!!! Great customer service! I highly recommend cruises.com for all your travel vacations!
Response from cruises.comJul 3, 2023
Thank you for your positive rating. We are happy your booking experience was so positive! If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
Janice
Booking was so easy! I had questions when I received my confirmation. I was able to get through to someone immediately who was very knowledgeable and able to help me.
Response from cruises.comJul 3, 2023
Thank you for your review. We are incredibly happy to hear that you are pleased with your easy cruise booking experience! If you have any questions, we're always happy to help! Thanks again and happy cruising!
ALLAN MORRIS Z.
I was quoted a complete price for a Royal Caribbean cruise with perks. They held my reservation for 48 hours, but when I went to book my cruise, they did not honor all of the onboard credit I was initially quoted. There are many other agencies to choose from. Be careful. I did not book this cruise due to their error even if it was a small amount. I lost confidence in this company over a very small amount of money they would not honor. I have been on many cruises. This is my first and hope my only bad experience when dealing with a cruise agency.
Response from cruises.comJul 3, 2023
We are disappointed to hear that you are not happy with your booking experience. Great customer service is our top priority and it's important to us that we deliver that each time. Please give us a call at or chat with us on our website 24/7 so that a member of our Customer Experience Team can check into this for you.
Adriana M.
Kathy was amazing and very patience we truly appreciate her!! Thank you!! We are looking forward to our cruise!!
Response from cruises.comJul 3, 2023
Thank you for taking the time to leave us a review. We are happy you had an amazing cruise booking experience with Kathy. We look forward to working with you again on future cruise adventures! Thanks again and happy cruising!
Sue J.
Brian Stringer was polite, helpful and extremely knowledgeable. He may be the best travel agent I've ever worked with and considering how many I've dealt with, it speaks volumes.
Response from cruises.comJul 3, 2023
Thank you for taking the time to leave us a review. We are happy you had an enjoyable experience with Brain. If there's anything further we can do for you, we are here to help! Thanks again and happy cruising!
Jerry
Donnie was one of the best vacation planners I have used.
Response from cruises.comJul 3, 2023
Thank you for your review. We are incredibly happy to hear that you are pleased with your easy cruise booking experience! If you have any questions, we're always happy to help! Thanks again and happy cruising!
Igor L.
Professionalism , easy to work
Response from cruises.comJul 3, 2023
Thank you for your review. We are incredibly happy to hear that you are pleased with your easy cruise booking experience! If you have any questions, we're always happy to help! Thanks again and happy cruising!
Wilner D.
I love the way the guy of the customer service resolved my problem
Response from cruises.comJul 3, 2023
Thanks so much! We're so happy you had a great experience with us and our customer service team!
