Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Fran S.
Very helpful with both booking and navigating the ship!
Response from cruises.comJul 3, 2023
Thank you for your review. We are incredibly happy to hear that you are pleased with your cruise booking experience! If you have any questions, we're always happy to help! Thanks again and happy cruising!
Ashley C.
I’ve never booked through a travel agency before. They were very helpful when I had an issue at the end of my booking on line. She fixed the issue and was great
Response from cruises.comJul 3, 2023
Thanks so much for your kind words and 5 star review! We're so happy you had a great cruise booking experience. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again - we're counting down the days with you until your cruise vacation! .
Patricia J.
It was the first time I had ever been in this site and it ended up being a good experience. It took me a little while however that was only because I was feeling a bit insecure about making sure I was choosing and putting the right info in.
Lindsay R.
This was my first time using cruises.com Jenifer went above and beyond to help and got me a better deal and perks then I thought I was going to get. Thankful for all of her help!
Lori B.
My cruise person was crystal she was more than helpful she went over and beyond to help us straighten out a previous cruise. She didn’t stop until everything was right. She set an example for an A cruise person.
L T.
Don't count on using the live chat. I have been on a chat for well over 2 hours without a response. There were 4 in the queue before me. It dropped to 1 in the queue over an hour and a half ago. I have used them to book cruises and things have gone well. Unfortunately they need to staff up or get more efficient on their chat.
Response from cruises.comJul 3, 2023
We are disappointed to hear that you are not happy with your booking experience. Great customer service is our top priority and it's important to us that we deliver that each time. Please call us at (800) 288-6006 or chat with us 24/7 at https://www.cruises.com/. One of our Customer Experience Specialists will be able to help you work through this.
Tim P.
Adrianne, the cruise consultant was excellent to work with. She was readily available, professional, knowledgeable and very personable. The prices were reasonable compared to other booking firms and the added value perks were better.
JS
Excellent service very informative and helpful selecting our cabin
