cruises.comReviews of cruises.com

Misleading website. Chat person could not help. Impossible to reach customer service by phone (waited 5 hours with no response).

It was super easy to book the cruise I wanted! But when I ran into a question I couldn’t answer online I called their 800 number and the agent was helpful & knowledgeable! She called the cruise line to ensure that I had a mini fridge for my moms medication & that the suite had 2 beds, etc.

Mark W was awesome and went above and beyond during my reservation. Great customer service. I will use Mark again

Excellent Customer Service. Alyssa Frame was amazing. Best Customer Service I have had since Covid-19!. One one the best experience we have had in a long time when booking a cruise.

Cruises.com sent an email advertising a cruise fare of $269 for an oceanview cabin on an upcoming RCL cruise. I booked the cabin. Subsequently, I became aware that the travel agency had padded the taxes and fees by $90 pp to arrive at a fare of $359 pp, the standard rate at the time. (Cruises.com later sent me the RCL invoice to them that showed a fare of $359 with lower taxes). When I called Cruises.com to inquire about this inflated tax amount, they stated this was the NCCF charges everyone has to pay. They stated it was related to port charges, which is untrue. After research, I found that NCCF, stands for Non Commissionable Cruise Fare - the amount of the fare that the travel agency does not get a commission on, nothing to do with the customer! I also found a written RCL group travel policy which states: All FARES quoted to guests must include Non-Commissionable Cruise Fares(NCCF). Components of the Fare are not taxes or port fees! Cruises.com played a shell game to pretend they had lower fares! Now I will always check the taxes and fee components vs the cruise lines numbers. I can't believe this is legal to do in this day and age of consumer protections. Cruises.com charged me $100 to cancel the reservation on top of a $25 reservation fee for a $900 trip. Deceptive practices! Avoid at all costs!!

Very concern and take care of my booking issues diligently. Take a time and understand and listening my issues and resolved.

Jennifer Bell of cruises.com is the best travel agent! Have been trusting her with my vacation planning for years.

It was easy to book online. I did speak with an agent online and she was very helpful