Cruise.comReviews of cruise.com

I had a very bad experience booking a Costa cruise through this company. Their website showed a cruise and listed 'available bonus offers' for that specific cruise on every page of the booking process. In those offers was a 'costa special beverage package'. We booked 2 days before the cruise and when we arrived in Rome to board the ship there was much confusion as they did not have details of our booking, we waited a long time and eventually they came and said they had found some details but not everything, we were then told we had booked a cabin that we had not selected, then we were told that there was no beverage package on the booking. When we went to dinner on the first night we were told that they had not received our dining request. Basically these types of issues went on throughout our entire cruise. I blame a lot of this on the incompetance of Costa (and would never cruise again with them either) but the beverage package issue is completely to do with Cruise.com. I spent much time emailing back and forth with this company, while still trying to enjoy my holiday, but they were not very helpful and did not honour the beverage package.

Anazing price!!! So easy to book and agents were wonderful.

It was all very easy and Mary Ann was very helpful in making suggestions to make our cruise more enjoyable. I didn't know it would be as smooth as it was.

The service of Cruise.com is very good with great offers.

Cruise.com is the one and only place to book your cruise. The staff there is knowledgable, helpful and always friendly. Their prices are more than competetive and we've never regretted using them to book all of our cruises. We'll certainly use them again in the future.

Booked a Bermuda cruise with Royal Caribbean through cruise.com for the first time. The booking transaction went into limbo after all the credit card info was entered so I nervously called up the reps. Got Susan Sandell on the phone and she not only eased my concerns and assured me that the transaction most likely did not go through but she also put the cabin on hold for 24 hours so that I can lock in the rates and the cabin that I wanted. From then on, she handled everything for me including recording the trip with my Crown and Anchor acct, reminding me that the remainder of the payment is due, and requesting a price adjustment twice when the cabins went on sale later on. I took off 1 star as they are missing an IT Dept to assist with situations such as mine. It is quite nerve racking when the payment transaction went in limbo and there's no one to assist. Being able to reach the sale reps is ok but I still don't know what happened to that transaction and why was it stuck.

I always book my cruises with cruise.com. They have the best prices and added deals to go along with the service. I know I will be taken care of and have the best price out there. Free gratuities are always a plus for us.

We have booked 10 cruises with Cruise.Com and are very, very satisfied with them. There staff is very friendly and very helpful, they are very professional and we cannot say enough good things about how they have treated us and helped us with our cruises. We vacation in Florida for the winter and on the way home we always take a cruise and we always call Cruise.Com to help us with our cruising plans. My husband and I would recommend them to anyone who is planning on taking a cruise. Thanks again Cruise.Com