Cruise.com Reviews | Read Customer Reviews of cruise.com

Cruise.comReviews of cruise.com

3.2304 reviews
Travel Agencies
255 E. Dania Beach Blvd., Dania Beach, Florida

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Cruise.com

About Cruise.com

Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.

Cruise.com (cruise.com) has 304 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Website: cruise.com
Category: Travel Agencies
Location: Dania Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cruise.com reviews

304 approved reviews, newest moderated first

Alexis G.
Mar 23, 2015
So easy
Really nice and easy to do a definitely a better price that the company...!!!
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Kristie U.
Mar 23, 2015
Great job booking our cruise
Victoria did a great job reviewing the options and finding the best accomodations to meet the needs of my family. I also found the pricing to be very competitive and an easy process.
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Lee S.
Mar 23, 2015
Great service
Awesome! Emmy always goes above and beyond to make sure everything is perfect for all my cruise needs and desires.
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Jessica M.
Mar 23, 2015
very helpful
Penny was very helpful and informed us of our trip. She kept us up to date , and for this we were very happy. Thanks Panny
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Brenda J.
Mar 23, 2015
Cruising with Norwegian Getaway
This ship is excellent to sail on. The staff are so attentive to your every need. Milan working in the Casino took care of my daughter and my self as if we were the only people on the ship. Anthony who took care of our cabin was the same. he always asked each day how we were doing and if we needed anything. He was wonderful. The rest of the staff were the same. The ports were great where we stopped and we would take this same cruise again. Can't wait until we set sail again.!!
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Sharon B.
Mar 23, 2015
cruise.com was excellent to deal with, kelly williams is amazing!
she was very helpful and made our reservations as well as 5 other friends very easy
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Susan T.
Mar 23, 2015
Very frustrating and disappointing experience.
I have booked and got confirmation for a Caribbean cruise, I was happy with the sales staff and excited to go on my cruise. One day later, I received an email of another version of the invoice with a higher price. I was not notified that a change has been made. After spending more than an 2 hours on the phone, was told by a supervisor that there was a mistake made and my price is now higher. That makes no sense to me that the price can change after the inital price has been confirmed. I have lost my trust in Cruise.com and will not be a returning customer. In the end I insisted and my price was unchanged but the supervisor refused to honor my friend's cabin and raised their price. Very disappointed with Cruise.com
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Marcella S.
Mar 23, 2015
Great transaction!
By booking through Cruise.com I was able to get a cruise at the last minute (days before) even though the cruise line said all the cabins were booked. I even saved $120 on gratuities! That's a great deal. I will definitely book my next cruise through cruise.com.
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