Cruise.com Reviews | Read Customer Reviews of cruise.com

Cruise.comReviews of cruise.com

3.2304 reviews
Travel Agencies
255 E. Dania Beach Blvd., Dania Beach, Florida

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Cruise.com

About Cruise.com

Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.

Cruise.com (cruise.com) has 304 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Website: cruise.com
Category: Travel Agencies
Location: Dania Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cruise.com reviews

304 approved reviews, newest moderated first

Myrna T.
Mar 26, 2015
Excellent service
I was extremely pleased with the quick response to my calls and to my questions. I booked both cruises with the same agent because I had been so pleased with the first booking.
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van T.
Mar 26, 2015
agent responds time
1. Agent needs to reply with complete detail explanations in timely manner. 2. Requesting to update incorrect name didn't resolve even after 2 to 3 emails asking to update. other than that, very satisfied with the service so far.
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David
Mar 25, 2015
Great Experience with my cruise booking with Victoria W.
It's our first time to book a cruise with Cruise.com I don't know if all customer reps at Cruise.com is like Victoria. But if all of them are half as good and professional as Victoria, you will be very pleased. Victoria treated us with respect and listened to all our requests. She made sure that all our questions were answered, and all our concerns were addressed. Thank you so much Victoria. Looking forward to booking our next cruise with you again.
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Bernard B.
Mar 24, 2015
Very Professional and Helpful
Our agent was very professional and helpful. All of our questions were answered in a clear manner and to my satisfaction.
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Paul W.
Mar 24, 2015
Cruise.com gave me the best deal
This is at least the second cruise I have booked for my wife and me. Cruise.com offered the best deal I could find. Keep up the great offers!
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R. R.
Mar 24, 2015
Warning - Cruise.com does not honor written terms for on line bookings.
Shortly after booking our cruise on line, and having paid for it in full, we received their e-mail request to call their office to pay additional US $20. Not willing to argue for this sum, after having already booked non refundable flights, I called requesting also confirmation for for the promised $100 on board credit. I waited 25 minutes on a long distance phone call, but the lady neither answered nor called back, as she promised. After two e-mail requests they reacted: "Due to International regulations we cannot honor any discounts or promotions"..??!!!
Response from Cruise.comMar 24, 2015
We tried on numerous occasions to reach this client by phone and the calls would not go through. We do not advertise in Israel; the client came to our U.S. site on his own. On the home page in the upper right hand corner we state which cruise lines will not accept international bookings from agencies based in North America. The client chose to book Princess, which is one of those cruise lines that does not accept international clients booked via agencies in the US. We were not able to cancel the booking because the client had booked within penalty. We are required to uphold the cruise line's rules and regulations and therefore we could not offer any discounts or additional amenities to this international client.
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Renee H.
Mar 24, 2015
cruse experts
Clifford has assisted us with two cruises and has provided prompt, expert service with both of our travels.
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Cassie
Mar 24, 2015
Disney Cruise
We just recently booked our Disney Cruise through cruise.com and had a very easy time. I don't like to book things online, so I called into customer service for them to help me. They were very helpful, answered all the questions I had and made sure I was getting the best deal from our insurance to our cruise total. They were quick at sending me the conformation information too!
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