Cruise.comReviews of cruise.com

I booked a cruise on Holland America via cruise.com. As I was going through the prompts the screen showed on board credit and beverage plus other perks. I agreed and gave my credit card, this was done on a Friday. I got the confirmation and did not see the promotions listed. I called withing the hour of making the reservation. The person I spoke to called H.A. and indicated I would get the package. I left my home for the weekend. On Monday I called to verify and question about the package. If I add it to my trip the charge $361/pp. I was told I did not use their site correctly. I followed all the prompts and pressed pay. No where did it say I was not going to get the package. I was told i didn't have the correct discount code. NO CODES ARE LISTED. I was told I should have called rather than use the website. Why would a company have a website to purchase a product/service and tell me I should have called. Now if I cancel I loose my $350 deposit. I will never use Cruise.com or recommend them to anyone. False booking information.

I found it almost impossible to get through to customer service. The instruction to select the different options did not even work. The rep promised they would send me a refund check for my entitled prepaid gratuities, but they never did. Now their answer is that the rep should not have said it. It was a big mistake on my part to trust cruise.com and Royal Caribbean. Cruise.com told me to call Royal Caribbean and Royal Caribbean told me to call cruise.com, the typical run around. I had to chalk this up as a bad experience with these two thieves. I lost so much valuable time dealing with both of them without receiving any satisfaction. I am no match for their incompetence and lies. I would never do business again with cruise.com and Royal Caribbean.

I recently booked a Viking River cruise with Cruise.com and so far so good. The customer service has been phenomenal. Hannah, my original agent even came into the office on her day off to book my cruise.

Stear clear of cruise.com. We were promised 100 dollars obc & the consultant blamed the cruiseline when it didn't appear. The cruiseline investigated & cruise.com had lied to me. I tried 5 times to get a response from 2 different consultants - no response. This company just wants your money - AVOID!

Don't ever book a cruise online. This company will not stand up for you when you have a problem or try to help what so ever. As a booking agency you would think they would go to bat for you. If you are going to book a cruise or a trip then go directly to the company you sailing with. I had horrible customer experience and they turned a vacation into a nightmare.

I have used this site to book three cruises. Each time the transactions were handled completely an professionally. Also, each time I needed to amend a reservation, ask questions, or anything else my emails were answered within 48 hours without fail. Also, on the last two cruises we received an additional $50 OBC as a nice way of saying "Thank You" for our business. I'll never book directly through a cruise line again!

cruise.com is great

We were looking for Princess Cruises deal and call cruise.com. CSR Susan from after hour support answered, and my wife asked her a question about the cabinet; Susan puts my wife on hold for 15 min and got back with very useless information and very rude attitude; my wife asked Susan why she is so rude, Susan said, "it's very late right now, if you are not ready to make a purchase don't waste my time." then Susan hung up ... so my wife decided to call cruise.com again to make a complain about Susan, CSR Kelly picked up the call ... as soon as she heard we want to make a complaint and would like to speak to a manager, our phone call was hung up again... so don't know what to do ... can't even make a purchase.