Cruise.comReviews of cruise.com

Booked with Cruise.Com. Save over $1000 if I had booked with the cruise line. After I got my confirmation email from Cruise.Com my reservation information and $100 OBC was listed in my cruise line account. Also, I get $150 back when I am done with the cruise. I guess all the bad reviews are one offs. I only saw a total of 190 bad reviews on the internet. Nobody ever posts good reviews. I am sure Cruise.Com has successfully booked over thousands upon thousands of cruise since they have been in business.

I bought a cruise in the cabin with a balcony for 2 persons on the MSC Divina ship from February 25, 2018 from the port of Miami (Invoice # 2190368, confirmation # 28426889). The site indicated that for this cost I will get a cruise + $ 50 on-board credit + free WIFI + free drinks in mealtime. In addition, the seller indicated that it is sufficient to pay a deposit of $ 49. In fact, my card charged the full cost of the cruise. But most importantly - I was denied additional benefits ($ 50 credit + WIFI + drinks). The seller informed me that I bought a cruise at a low promotional price and no benefits will be granted to me. But I do not see instructions on the seller's website that this is an promotional price. At the same price, you can also book a cruise on the website of the MSC cruise company. And on the site cruise.com it was specifically indicated that all these benefits are "applicable" for cruise MSC Divina from February 25, 2018. This is cheating buyers. If it were not for the promise of additional benefits, I'd better book a cruise at the same price via expedia, where I could get additional points for this purchase. This is dishonest advertising in order to attract buyers through deception. But cruise com stopped responding to my letters. What for? They already sold me a cruise. Contact the cruise company directly. More guarantees of honor and conscience.

Very bad service. They make you wait on the line for long time and transfer between agents. We had to cancel the cruise due to illness and they won't do that. If we booked directly through the cruise line even if you did not buy the insurance, they will give you back credit. On top of that, they charge extra admin fees. Booking directly through cruise line is much better.

When you finish your reservation they will offer - rather push cruise insurance. They sell their own plan from an insurance company. Lines like Princess have better coverage for less money. Cruise.com will carefully avoid telling you about it. Once you paid you cannot buy the cruise line's insurance. You should call a few online agencies and tell them the best price your got. They might beat it or offer some incentive. Cruise.com is a factory and has no vested interest in helping you once you have paid. Plus, they book some many cruises that the cruise lines won't go up against them.

Yesterday I run into fraud with cruise.com. Me, my family and friends booked more than 20 cruises with them during last 3 years and never had issues. Yesterday when was the last day "kids sail free" I've made a reservation (invoice 2183390 with total $1283.85). I could easily book directly with Royal Caribbean, but I trusted cruise.com! After booking nobody send me any confirmation. I immediately emailed to them but nobody replied to me. Later when their chat became available I tried to connect with them but after 1 hour waiting I had no success. I emailed them again and all they answered was- I'm not booked! No explanations, no regrets. Just several words! We were shocked. A couple of friends of mine booked this cruise 2 days ago and we had plans together! My daughter was looking forward for upcoming cruise! All plans destroyed! Thanks God I haven't booked tickets to Puerto Rico yet! Then there was a missed call from them (after 14 hours waiting) but I'm in vacation now with 12 hours difference with US and I had a night but I tried to call them back. but after 20 min hanging on the line there was no success. Now when prices increase they sent me a new invoice 218475 with total $1843.35. It's $600 more!! They are crazy and liars! I can't afford it now. All plans collapse! Liars! Liars! The worst customer experience for the several last years! They didn't confirm my reservation on time and offer me a new price as everything ok. My friends are shocked! Everybody is shocked! Definitely never book with them- no me neither my friends! ...

Wasted an hour of my life on hold just to find out it was a false advertisement. What made it entertaining was the sales rep was just as confused as me and had to put me on hold for 45 min to discuss it with someone else. When she finally came back she said "its not valid, sorta like when you see an advertisement for a car and when you get there they don't have that car" or "when you see an advertisement for a refrigerator with an ice dispenser but when you get to the store, you find out you have to pay extra for those options" LOL, Seriously???? I said "sooo you are saying its a SCAM?" She said "YES, well, its like a promotional advertisement" DO NOT WASTE YOUR TIME!!

You're better off booking directly with the cruise line. There was no difference in the rate for cruise.com versus the Royal Caribbean website, however the promise of covering our gratuities led us to book on cruise.com. Instead, we found that that promotion only applied to certain bookings (that information was not available during the reservation process), and now any personal changes, such as room layout, dining time, or table selection, has to be handled via contacting cruise.com instead of easily modified on the Royal Caribbean website. In short, the promotional promises are a scammer. All you get is the exact same rate with the added inconvenience of going through a third party if you need to change certain aspects of your reservation.

Booked an Alaska cruise (last cruise of the season) thru Cruises.com. The cruise itself was terrific...Royal Caribbean...and we were not disappointed with onboard amenities, excursions, shipboard staff, etc. However, Cruises.com cheated us out of the "on-board credit". When we tried to apply it onboard, RCCL had no record of the credit and told us to check with Cruises.com. We were told by Cruises.com that we had to submit a claim after returning from the cruise, with a copy of a RCCL statement of onboard purchases. Have attempted for nearly two months to obtain the "claim form" from agent Mary Lowen...but have yet to receive it, even though we provided two email addresses. Now Mary Lowen is out of the office, available only during certain hours, does not reply to voicemail messages, and sends the obvious message that we have been screwed out of the promised shipboard credit. We are considering either a Mediterranean cruise or a European river cruise next Summer of Fall - it WILL NOT be thru Cruises.com.