Crown & PawReviews of crownandpaw.com

I expected to receive my order number via email but I did not receive this. If there is an issue with your order they ask you to log in to address the issue, but in order to log in you must have the order number. If I cannot log in, I cannot address the issue and my order is delayed. This could have all been avoided had the order number been provided.

Great customer service, fast.

Great gift (or for yourself). Quality is great and the support is great as well. Ordered these as gifts for my wife a couple of years ago, then just ordered one for my daughter as well.

Website wouldn't accept my payment method, had to go through Paypal. No customer service number to call to ask questions.

Second purchase, now we’ll have to get more dogs! They are so much fun.

The first proof I got for approval the heads on the bodies looked wrong. It looked like they had string necks. I said that in my comments and sent new pictures. I also let them know the dogs were on different sides of the new picture but I hoped they would maybe refer to the original order for reference, silly me. They sent the new print for approval with the dogs heads on wrong bodies. I told them the heads were on the wrong bodies and then sent the original pictures again hoping to maybe help them maybe refer back to original order. It again came back with the wrong heads on the wrong bodice. I many times tried contacting the company through the contact us area of website asking them to call me so I could possibly explain better what I was seeing. No one ever called. I then emailed customer service and explained everything in my email. I got a response of we do not call people and the would send another proof to approve. I did get another proof and I did accept it but it still doesn’t look like all the pictures they have online they show. The other thing that got me is forcing me to leave a tip. I could not finish my acceptance of my picture without leaving a tip or having to look at other things they have for sale. What happened to leaving a tip because you wanted too and because you felt they did a fantastic job. You are now forced to give tips even when not 100% happy with what you are getting. That stinks. People don’t owe anyone anything. You do a good job it’s is a privilege to receive a tip. You are already getting paid. Stop forcing people too leave a tip!!

Artwork was so fantastic. Exactly what we wanted. Absolutely love it.

I would like a way to get through the possible poses faster. I would like a preview (even a draft version) to see if the picture I chose works for the pose.