Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
crownandpaw.com
Website
crownandpaw.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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It was hard to do. Every time I went back, it was disappearing the one I picked. I would’ve liked to have it one look more at the checkout. Got so flustered Iforgot to put the discount code CP welcome
Response from Crown & PawFeb 5, 2026
Thank you for sharing your feedback! We’re sorry to hear that the checkout process was frustrating and that your selections were disappearing this is certainly not the experience we want for our customers. We truly appreciate your comments and will share them with our team to help improve the process.
We also recommend entering any discount codes before finalizing your order, and we’re happy to assist if there’s ever an issue applying them. Please don’t hesitate to reach out to our support team at [email protected] for any assistance.
HJ
Hollie Jo R.
Artwork was never received nor refunded or replaced!
I ordered a print for my boyfriend’s dog who passed away. It was over $100. They told me it was sent, but it was never received and they would not replace artwork or my money. Do not waste your time and or money on this company, they are untrustworthy!
Response from Crown & PawFeb 5, 2026
We’re very sorry to hear about your experience and understand how upsetting this must be, especially given the sentimental value of the artwork. We take these matters very seriously and want to clarify that we always aim to resolve issues with missing or undelivered orders.
It’s important to note that in some cases, delays or issues with carriers can prevent an order from being delivered as expected. We would appreciate the opportunity to review your order and work with you directly to find a resolution. Please contact our support team at [email protected] so we can assist you further. Your satisfaction is very important to us, and we hope to make this right.
K
K
Sadly very expensive for a tiny canvas…
Sadly very expensive for a tiny canvas or poor quality and took ages to be sent
Response from Crown & PawFeb 5, 2026
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, both in terms of the canvas size, quality, and the delivery time. This is certainly not the experience we aim to provide. We take comments like yours seriously and would appreciate the opportunity to look into your order and make things right. Please reach out to our support team with your order details so we can assist you further.
SM
Sarah M.
If I could give Crown and Paw zero…
If I could give Crown and Paw zero stars, I would. The whole experience was a big let down. We ordered two pairs of socks for my daughter's best friend (for his 8th birthday). They were ordered on Dec. 2nd, and I paid extra in express shipping to ensure they were shipped within 2-4 days and arrived in time for his December 19th birthday. The socks finally arrived on January 4th, and were the poorest quality socks I've ever seen. There is no way they were kid-sized - they were big on my feet. The print quality was extremely poor. I will never use Crown & Paw again and suggest you don't either.
Response from Crown & PawFeb 5, 2026
We’re truly sorry to hear about your experience and understand how disappointing this must have been especially since the order was meant for a child’s birthday and you paid extra for express shipping. Missing an important date and receiving a product that didn’t meet your expectations is frustrating, and we sincerely apologize for the delay and quality concerns you described.
This is not the standard we strive for, and we would appreciate the opportunity to look into your order, including the shipping issue and sizing/print quality concerns. Please reach out to our support team with your order details so we can review this further and see how we can make things right.
AA
Andrew A.
Very unhappy with this company
Very unhappy with this company. I ordered a Christmas ornament for my wife on the 12th of December. I paid the extra 10 dollars for my artwork to be previewed within 24 hours. I did not get my preview until 48 hours later. I paid the extra 20 dollars for the fast shipping but did not receive my item until after christmas and the packaging was ripped and taped together. I felt so embarrassed to give this as a gift
Response from Crown & PawFeb 5, 2026
We’re very sorry to hear about your experience, especially since this order was meant to be a Christmas gift for your wife. We understand how disappointing it must have been to receive the artwork preview later than expected and to have the item arrive after Christmas particularly after paying for expedited services.
We also sincerely apologize for the condition of the packaging upon arrival. This is certainly not the impression we want to leave, and we understand how this could feel embarrassing when giving a gift. Your feedback is important to us, and we would appreciate the opportunity to review your order and address these concerns directly. Please reach out to our support team with your order details so we can assist you further and work toward a resolution.
BC
Barbara C.
Excellent support staff
This was a gift and after a bit of trouble logging in your staff was amazing solving my problems. I’m looking forward to seeing my pup’s portrait.
Response from Crown & PawFeb 5, 2026
Thank you so much for your kind review! We’re really happy to hear that our team was able to assist you and make the experience smoother after the initial login trouble. It means a lot to us that you chose Crown & Paw for such a special gift, and we’re excited for you to see your pup’s portrait soon. Thanks again for your support!
HA
HawkBi
It was easy to navigate
It was easy to navigate, the only thing I didn’t like was I couldn’t go back to edit something that was in my cart. For example, if I wanted to change the color of the background, I would have to go back and start a new one to add to the cart.
Response from Crown & PawFeb 5, 2026
Thank you for sharing your experience with us! We’re glad to hear that you found the site easy to navigate. We also appreciate you pointing out the cart editing limitation your feedback is valuable and helps us identify areas where we can improve the customization process. We’ll be sure to share this with our team as we continue working to make the experience smoother and more flexible. Thanks again for taking the time to leave a review!
AG
AG
Late delivery, no accountability taken, will not honor return policy
Ordered a hat (print on demand) from Crown & Paw on Dec. 11. It required no proof, no customization of any kind (despite it being called a personalized hat), just a print-on-demand hat that they just had to send to Printful (which I only know because that's where it was shipped from). It arrived on Dec. 26, obviously too late for Christmas and way beyond what they originally said would be the timeline. But worse than that were the excuses, the vague, very obvious AI responses, the lack of information, and then the refusal to honor their return policy.
It's a shame because I ordered a custom portrait from them, which DID require a proof and customization, a few years ago and it was delivered quickly and customer service was fantastic.
In short:
12/11: Ordered, confirmation stated 2-3 days for production and then it would ship.
12/17: Inquired about when it would ship, customer service responds by email saying it's ready to ship and I'll get a shipping notification when it does
12/19: still has not shipped, reached out via instagram and was told "it was still in production" (so NOT ready to ship), also received a response via email that it's still in production and not ready to ship (contrary to 12/17 email)
12/19: I ask about how this is going to be shipped so that it's received in time for Christmas (note: at this time, they're still running ads on Facebook saying to order now to get CUSTOM orders by Christmas!!)
12/20: Email from Crown & Paw saying item is being shipped DHL expedited parcel (meaning it has to go from DHL to USPS and it's a 2-5 day service, not guaranteed).
12/26: Item arrives, I email about returning it since it's now too late for Christmas and I had to buy a different gift
12/28: They respond saying it's not returnable.
Response from Crown & PawFeb 5, 2026
Thank you for taking the time to share your experience in such detail. We’re truly sorry for the frustration caused by the delivery delay and the conflicting updates you received, especially during the busy holiday season when timing is so important.
We understand how disappointing it can be when an item arrives after Christmas, and we apologize for the confusion around production and shipping status. Your feedback regarding communication and expectations is important to us and has been shared with our team so we can continue to improve.
Regarding returns, we’d like to clarify that we do not offer returns on our products, as outlined in our policy at the time of purchase. While we understand this may be disappointing, we aim to be transparent about this upfront.
We truly appreciate you mentioning your previous positive experience with one of our custom portraits and regret that this order did not reflect that same level of service. If you’d like us to review your order further or assist in any other way, our support team would be happy to help.
