Crown & PawReviews of crownandpaw.com

There a pop up to participate in a contest that was super annoying and very difficult to close. I almost gave up and decided to order from another company bc it was that difficult.

It honestly couldn't have come out any better. It's exactly how I imagined it. They edited the picture extremely fast and shipped to my house just as fast. I will be ordering again.

Although the finished product turned out nicely, the process of purchasing our artwork was an utter nightmare. When looking at buying from Crown & Paw, one of the things that I liked most about their website was that it said you could do unlimited touchups. I specifically looked all over their website to see if there were limitations on it. Seeing none, I proceeded to submit a picture for our picture. My husband ended up not liking it, so I submitted a second picture. Before submitting the second picture, I specifically looked to see if there was a limit on the number of pictures you could upload and looked at every single place on their website. There were no limitations listed. Well, the second picture came out worse (not their fault, just wasn't a great match) and I wanted to submit a third picture. It wouldn't let me, so I reached out to Customer Service to find out why. They emailed me back and said that I could only upload 2 pictures and that it would cost $10 to upload an additional picture. This made me very frustrated because I had specifically looked for that information before submitting the second picture. I even went back and looked again and still couldn't find the information. I asked them where it was written on their website. In their response to me about the fee, they didn't answer the question. I emailed back a second time and asked where it was listed. Their second response to me STILL did not answer the question! I finally emailed back and asked to speak to someone higher up because my question had been ignored multiple times. After three days, they finally emailed me back and linked me to their Returns Policy where it was stated they would charge a $10 fee. I had read that section of the website multiple times before that and that information had NEVER been listed before, meaning they had gone in and added it later. I also went and checked their FAQ where they listed their return policy and that information wasn't included. However, when I went back and looked the next day, it had been updated to include it. Sadly, I didn't get a screenshot of the change, but both my husband and I noted that they had changed the information AFTER we had questioned them about it, but were wanting to act like it had been there all along. Their reasoning for the $10 was that it covers the artist's work on changing the picture. I fully understand that and would have paid it with no issue IF it had been listed on the website! However, I made my decisions (uploading the second picture) based on the fact that there was no information listed about that fee. I don't like being lied to and being treated like I was unobservant when I did my due diligence. I would caution anyone from using this company. The end product might be fine, but the experience is NOT worth it! Honestly, there are companies on Etsy that do a great job and have much better customer service and I wish I had gone with one of them instead.

Order came quickly after sending back revisions. The final product looks great and I just know it’s going to be the perfect gift. I will be ordering another in the future!

always quick service and the artists do a great job layering my pet's photo into the outfit. perpetual joy when I look at my wall of Crown & Paw portraits

So stinkin cute! Thank you!!!

Overall, I love it. But, I paid the extra $10 for a full resolution download, and the file comes packaged with DRM, keeping me from uploading it directly to Google Photos. I ended up screen capturing the image in order to upload it, which I could have done with spending the $10.

I have not received the product but the design exceeded my expectations. Very excited to receive the pillow covers. Buy my issue is with the lack of clarity on estimated arrival. I bought expedited service for 1-2 weeks to make sure product would be here for a birthday and it looks like the product might ship at the 2 weeks mark and will definitely not be here for the birthday.