Crown & PawReviews of crownandpaw.com

So easy to order, love your company!

They did a great job on the picture. Still waiting for it to ship.

Ottimo servizio, rapido e professionale. Foto con pet veramente di alta qualità

It’s been a week and I just got another notification asking how the process went but I still don’t even know if my order has made it to the mail. My order offered an option to jump to the head of the line which I took, but has seemed to make no difference, but how would I even know because I have no idea as to what step I’m in in this process even though when I wrote customer service yesterday someone assured me that my order would be sent out it was just waiting to be packaged… yet I’m still waiting for a tracking number even though I just got what seems like a final experience email. For as expensive as this has been, I would have thought this would have gone much smoother. I was going to pay a friend to paint a portrait for my friend whose dog died, but figured this would be quicker. My friend could have painted the portrait faster. This is honestly, sad.

I paid for the "first in line" service, but my request wasn't even sent to an artist for two days. Further, the work is almost laughably bad -- it looks like the artist just cut out the pet's face from the photo and pasted it onto a template. I offered feedback twice to receive back only marginal changes. I truly think I could have done a better job myself in Microsoft Paint. The only reason I accepted the third revision is because it is a gift for a friend and I need it in time for his birthday.

Something got messed up in my order and I couldn't add a picture of my dog. I emailed Crown and Paw and they had me email the picture and they even let me review the finished pic. Great Service!

Ordered my canvas print on 9/15/22 with their expedited process. Provided approval on 9/19/22. On 9/28/22, USPS says there’s a tracking number and the package has arrived at a “partner facility” in Las Vegas (I am in San Diego), but USPS has not yet received it. In the two weeks since this last update, I have attempted contacting their support email to find more information and receive an update for the package status. I have been given excuses and assurances, such as: “holidays” can cause delay; carriers are just saving time by not updating the status; you should see movement in the next few days (Oct 1); we’re making an urgent follow up; call your local post office or local customs office to see if your order is there. This was an anniversary gift that was supposed to arrive before 9/30. I have demanded a full refund be processed. 10/17/22 UPDATE: I submitted this review on 10/12/2022. After requesting a refund, writing this review, filing a complaint with the BBB, and reporting this transaction as fraudulent to my bank, my package miraculously departed the "partner facility" on 10/13/2022 and was received by the USPS on 10/14/2022. On 10/17/22, I finally received my package. Their company reply to this review is absolutely boilerplate, as it fails to acknowledge the weeks of emails traded between us. If it takes multiple complaints to third parties and requests for refunds to finally get my product that I paid over $100 for, Crown & Paw are either inept or scam artists. My one-star review stays the same.

Website is easy to use, the tricky part is getting a good clear photo of your pet!!