JJ
Poor communication and lack of transparency
They have poor customer service. For every query you have to wait 12-24 hrs to get a reply via email. No phone desk to talk to them. Lately they have too many customers to invest. They seem to have used this to their advantage to minimize their transparency in the selection process on who can invest. They lack clear communication. They send email that you are pre-approved and upload driver license so they can send funding instructions. As soon you upload license they send email you are waitlisted. No transparency in what is your turn on waitlisted queue.
Response from Crowd StreetJun 22, 2021
Hi JJ, We appreciate your feedback and acknowledge that our team has struggled in the past to meet our investors' expectations for response. To meet those expectations we have focused on hiring over the last 6 months in order to double our team size and are committed to continue to build the team in the months to come. We realize this doesn’t impact your current situation, but it is important to share that we hear you and want to make the experience better for all of our investors. It is true that we do have offerings that oversubscribe, but in those cases investors that complete documentation the soonest are granted access to proceed in the offering. To learn more about the oversubscription process, please see our FAQ here: https://resources.crowdstreet.com/knowledge/oversubscription-faq We take this kind of feedback seriously, and we’d like to learn more about your experience. We encourage you to reach out to [email protected] so we can work to resolve any outstanding issues or answer any remaining questions. Thank you, CrowdStreet Customer Relations