Cross RiverReviews of crossriver.com

I would give them zero stars if I could!! Horrible experience getting my money out. It’s already been 2 weeks and don’t even have half of it out. I’m about to lose my dream home because escrow was already supposed to close but I can’t get my down payment to them because of this bank! They don’t even care and only send automated messages. They say to initiate transfers from my external accounts and then deny them. I regret ever doing business with this bank. Don’t do it! Put your money elsewhere!!

I don't even have an account with cross river bank and I just received an email saying is in that I am in default.

This is the Worst Bank known to Man. I was approved for ppp on 3/13, issued a loan number and money sent to my bank Pnc... I had closed my account with Pnc bank and reached out to cross river bank to let them know and make sure they would send to my other account and they agreed by sending over new account number form. I signed form with new account information and even uploaded my bank statement showing the account had been open for years. Thought all was great but then I never received money. I called over and over to to crb to make sure all was well with new account information. Keep in Mind of course my money had been sent out to Pnc bank on March 13th to my old bank and I just needed it to go to the right bank. For weeks I kept getting the runaround then suddenly I get a message I was denied.... how when u had already sent out the money but to the wrong account and I signed the form you as me too with new account information. I checked my sba account and it still shows active account Undisbursed as of 6/3/21 even after they have said I was denied. I will be getting an attorney. Not one thing is fraudulent about me applying I have all my documents in order. I want my money and according to the SBA I have a loan and CRB needs to give me my money. I see I’m not the only person going through this with CRB and of course they go dig up something from and underwriters to try to make themselves look good. My attorney will figure out what up with mine and all the others that are going through this as well. This has caused me to miss out on other opportunities to receive ppp because they so lazy I’m still in the system after numerous of lies that I would be out. I have or had no reason of denial and 3 months later still nothing. But when they sent to the bank in March I was approved. Make it make sense please!!!!

Worst bank ever. I received a PPP first draw loan from Cross River Bank before the SBA changed the rule regarding how the loan amount is calculated. My loan amount was based on net income (line 31 on my IRS Form 1040, Schedule C), but the SBA changed it to gross income (line 7 on Form 1040, Schedule C) after my loan was approved. Cross River Bank has decided that they will not do anything for people who applied and were approved before the change, thus screwing people out of this money! According to the SBA, there is a SBA Procedural Notice that explains how lenders may allow people who applied for PPP early to receive the full amount they qualify for, but Cross River is refusing to help people acquire the full funding for which they qualify. Avoid this bank!

Like the rest of you I applied in Feb and I'm still waiting on documents to sign, I really can't believe they can get away with treating us like this. It's been over 65 days.

Can I change my account number after the application is approved

Same as the guy below. they did my round 1 good and then round 2 they held me up almost 1 month and then denied me for no reason. Told me to re-apply and good luck!

The worst customer service I have ever experienced. My application sat in the system as pending for weeks, I could not get a hold of anyone by phone or email, and finally today, my application was denied without any reason. Beware of Cross River Bank. Communication is non existent! Express your concerns on their Twitter page! Contact the BBB! Let it be known to all how horrible this bank is at communication!!