Cross RiverReviews of crossriver.com

My account was flagged and suspended. I called various times and requested to know why. I used my card for two small transactions totaling under $13 from a small convenience store and Taco Bell. It was suspended due to fraudulent activity I was told. How I do not know. I called at least 5 times and it's been nearly two weeks with no resolution. I stopped my small direct deposit into this account. I have a loan from them (Ugrade) which did not allow the payment to go through and now it is delinquent. I am filing a consumer complaint through the Federal Reserve. Avoid this bank!

Someone fraudulently opened a credit card under my name with this bank. I called their number - it went to a fax or something. I got on their website to notify them of fraudlent activity. They didn't respond, but started sending me advertisements via email.

You overcharged my account. I paid off my loan and was debited 4 additional months resulting in an overpayment of $2,000. I have since been completely unable to reach somebody that can assist for over two weeks now.

I had a loan with you people from Jan 2020 which you took out of my banking account for 201.37 a month for a loan of 5000.00 you stopped taking out of my account starting June 2021 now I get a call from spring oaks that says I stopped paying when it was you guys that stopped taking out which I only owe 1979.00 left on my loan now they want be to pay double what I owe you when they only took the loan 95 days ago don't think it is fair that they can charge more then owed to you

They restricted my account, it has been over a month without any communication. I do not have access to my funds. Front representatives cannot provide any updates nor I can speak to someone who can.

I have had a credit line with Cross River Bank for over two years through Upgrade. I have to say this is the worst lender that I have ever dealt with. I have not been late on any of my payments with them or any creditor, ever. I have good credit and my credit utilization rate is below 30%. While other creditor cards and credit lines have increased my credit during that time, Cross River keeps reducing my credit. This year so far, they have reduced my credit line three times. Sometimes, they give very odd reasons. One of the reasons they gave the last time is "Inconsistent trend in payment amounts of bank-issued credit cards". The fact is I pay much more than the minimum balance on all my credit cards. Sometimes I pay double, sometimes I pay triple, sometimes I pay a card off. Cross river seems to think this is bad.

Jason Brinkman, in lender finance at Cross River has to be the most ignorant, novice I’ve ever communicated with in banking. It’s literally like dealing with an 8th grade hoodlum.This bank needs to consider who they hire to represent it. I’m the CEO of an investment firm with 20+ years in the business. Never have communicated with an intern like skill set at a high level before until now.

They used people to profit off of PPP Loans. Everyone with an issue should report them to Small Business Administration (SBA) Office of the Inspector General (OIG). Horrible experience and going on 2 years of trying to get answers due to their numerous errors. They continuously try to charge interest when the loan is deferred until SBA says different. There should be a class action lawsuit brought against them and cross river bank!