Cross RiverReviews of crossriver.com

Horrible! They don’t respond to you! I’ve been waiting on my documents, they responded at first then stopped.

Will not return my call. My file was claimed to be escalated but no response. I have three more days to sign the docusign however i need my correction made. Please reach out to me.

Ive gotten approval from sba and been waiting forever for my approval docs this process is so unprofessional

I was approved for my PPP loan in January, signed my Docs 2/1 but funds were sent to different routing number than I provided. I updated everything as they requested and I have still not received my funds. I have talked to someone everyday and I keep getting different answers. It should not take 3 weeks to update my routing number that they messed up. I still don’t have an update and still no funds, my employees are unpaid and I can not even give them any kind of info. Worst bank ever and I would never refer anyone. I wish I had never processed my loan with them.

After I really don’t remember but it been awhile today they respond and said my application denied( thanks God so I don’t have to deal with them ) but the funny this is the funny part (Our customer service team will unfortunately be unable to provide you with additional details regarding your application) so how I will know why I’m denied ( I guess in my dreams) zero communication , zero responses, zero ⭐️, I wonder why they still in business until now ?!

I aplplied for ppp second round in January, stuck in awaiting sba approval for 3 weeeks now. Cant get anybody on the phone or email. Worst lender ever to work for. Stay away..

Applied for PPP second draw ON 1/30/21, status remains at waiting SBA approval. I have made several phone calls and emails. All I received were long wait times, call drops, and automated messages. I attempted to apply with another lender but my application wAs rejected due to Cross Rivers application. I do not have another loan listed in CAFS/CAWEB. This is stressful as funds are running out and my small business desperately needs these funds. Don’t waste your time with this company they are horrible. If I could give 0 stars I would.

I'll keep this short and sweet. I am a small business applying for a PPP loan via Cross River Bank. I recently checked on my application to see that the application was denied. No reason given. So I sent an email to the address from the website. It was kicked back: "The format of the email address isn't correct." So much for that. At any right, I'm at a loss at what to do, and more specifically, how I reach someone from the bank. I don't mind correcting the application, but I can't do that if I can't contact the bank.