Cross River Bank is a financial services organization that combines traditional banking services and the offerings of a technology company.
Cross River (crossriver.com) has 66 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Dwayne
I am displeased to find out that upgrade has partnered with this bank that has the horrible reviews and from what I see has giving up on changing and won't answer. I recently applied for a loan after a good relationship with upgrade and was denied?
AB
Someone hacked all my bank accounts and added a "Cross River Bank account" to wire/transfer funds. When I tried to contact their customer service number no luck, it automatically hung up on me. Their website said to email them but everyone else online said they never respond. Supposedly they are a legitimate bank but scammers and fraudsters notoriously use them. Cross River Bank should be ashamed of their business practices and lack of customer support for victims.
Mason Z.
Stole my tax return
Melia T.
Crossover bank is affiliated with TurboTax. My refund was said to be sent by check in 2/21, within days my check was canceled with no reason why. Then they said via turbos tax tha lt my money was sent to IRS, which was a lie and money has yet to be returned. I had been waiting over 45 days with no result. I have tried countless hours for days trying to get ahold of someone to answer the phone or cal back with no results. This is not the way business should be run. I expect this money to be sent to me asap before legal action will have to be taken.
Pamela
I am following up on our conversation on March 22, 2026, regarding the status of my refund. During that discussion, you stated that my bank rejected the attempted deposit from Cross River Bank and that, as a result, the funds are now subject to a 90-day hold period before being returned to the IRS for reissuance. I am formally requesting documented proof of this claim, specifically: · Confirmation that the funds were sent to my bank (Capital One), including the exact date and time of the attempted deposit · Any transaction records supporting the alleged rejection At this time, I have documentation and recorded communications that directly contradict this explanation. These records indicate that the funds were not received as described, (per your supervisor in the resolution desk) as well as the “Cross River bank supervisor”. Additionally, I have evidence that directly challenges the claim that an attempted deposit was made and rejected. Based on the information available to me, this narrative Turbo Tax Intuit Inc, is pushing is inaccurate and unsupported and its called " misappropriation of funds", raising serious legal concerns regarding the handling of my federal funds. Please also address the following inconsistency: If it has been stated that the funds were not received from the IRS, by a Cross river bank employee and as well as several turbo tax Intuit Inc., employees, how is it possible that an attempted deposit was made to my bank account? For your reference, I have attached supporting materials, including: · IRS confirmation showing release of funds to TurboTax / Intuit with a deposit date of March 18, 2026 · Recorded communications with representatives from TurboTax and Cross Riverbank between March 16 and March 20, 2026. I have many more recordings to support my claim and dismantle your narrative. These materials highlight discrepancies that require immediate clarification. I expect my funds to be released into my account within three (3) business days of receipt of this email. If this matter is not resolved within that timeframe, I will proceed with legal action. I expect a prompt and accurate response. Everyone please get you an attorney, record all calls. Best,
Shay S.
We had a breach from a hacker who trasnferred money to a Cross River bank account. I submitted a fraud alert to them a month ago. Literally no response from them after a month! This bank clearly has no interest in running a clean shop.
Aldona
this bank has been chosen by Coinbase to transfer my funds in order to complete the transaction. Unfortunately, it seems that my money got buried in this bank, and bank has no intention to launch the wire. For few weeks now Bank ignores my emails, doesn’t give any information or explanation and doesn’t transfer money to my bank account. This Bank is a scammer and thief. Stay away from Cross River Bank and Coinbase as they cooperate and support each other.
N/A
0 communication and held over $8000 form me. all their customer services options when u call suck and never answer or have mis-matched options.
