Crate and BarrelReviews of crateandbarrel.com

I ordered a C&B bed and wall shelf through an online decorating company back in mid-June. The items were supposedly in stock but that was incorrect. I’m not sure if this was Crate and Barrel’s issue or the online decorating company but at any rate, it’s mid September and I still don’t have the bed and shelf so am sleeping on a mattress on the floor still in my new apartment. I received an e-mail on 9/17 stating that my bed was ready and to give them a call to set up delivery which was exciting. I called and was told that the first option was September 30th which is nearly two weeks away, and then at that point it would be up to three weeks until the delivery and that the freight company would call me two days prior to the delivery date to set up the time. So I really have no idea what relevance the September 30th day has because I still have to set up my real delivery day up to three weeks after that which potentially is almost November nearly 5 months from the time the, “in stock” order was placed. I feel terribly for customer service because it’s not their fault there’s clearly just chaos behind the scenes. All these companies could really learn a thing or two from Amazon.

Terrible evil company. Sell things that can not be delivered. And anything you say they blame on COVID-19 pandemic, easy way out. The thing is that other furniture places went through the same thing but they honoring their delivery date. I wish I knew that before buying in here. Run away never buy anything in here.

The wood center table that arrived has chipped in the corner, the bed that I ordered was expected beginning September and when I track it it says late October. The appalling part is that, there is no way you can contact these people. They have no email, a number on which you are just kept on hold for hours, a chat in which no one shows up, a text messaging system where no one replies. The only way to order stuff from this shop is to order from a store, whit whatever old ,few pieces they have. DO NOT order anything online, there is no way you can reach them if you have a problem. Such a bad customer service being in America! This shop might close soon it seems.

Ordered a couch, in July, that was IN STOCK. How does an in stock item take months to arrive? The answer; it doesn't, as in doesn't ever arrive. Delayed till early September. It's early September and received new email on 9/6, delayed till late September. C&B just realized on the day it was due that it's not coming? Of course they knew, but Crate and Barrel is stringing their clients along and that is customer disservice.

Deeply Disappointed with this product and the poor quality control. I am very disappointed with this purchase. The doors were badly misaligned and did not close flushed (one remains adjar)) which is unacceptable for the price point of this item, at nearly $2000. I called C&B and they sent out two tradesman a week later to try to realign the doors but they could not and apologised. I was disappointed further when the tradesman said he would report back that they couldn't realign the doors ... but they would ensure a replacement would be checked for any defects before leaving the warehoue! WHAT?? Why wasn't this 'quality control' carried out prior to the first delivery, mind you I waited nearly 4 months for this to be delivered. I will be returning this cupboard and not purchase from C&B again.

Furnishing a new condo in Wash DC from scratch and working with an interior decorator who ordered an expensive ($1,500+) bed frame (exclusive of mattress), After a 3 month delay and major problems with the Fed Ex delivery, opened the two bed frame boxes only to discover the head board was for a full bead (what was ordered) and the foot board for a queen so it could not be assembled. Five days later they came out again with a loaner bed - that had NO legs, so back that one went as we.. The quality control at the distribution center is absolute zilch.

Bought a duvet and two pillow shams on 8/17. Received the duvet within a week. As of today 9/1 I still do not have the Shams. Coming from two different warehouses from California so that is an issue in itself and no idea why Fed Ex has the package way up in Berlin Wisconsin when we live in Illinois. Needed the shams to take out to our second home and original order said I would receive within 3-5 business days. No idea what shipping Crate and Barrell used for fed ex but this is unacceptable for in stock items.

Ordered the lounge sofa in dec 2020 under the assumption we’d receive the couch in 12-16 weeks (sales associate told us April at the latest). Since then, we’ve received multiple status delays. Went to our local store and the reps couldn’t have been more patronizing and less helpful (one rep told me, “sounds like a first world problem”). Order status as of now says early September but we’re not getting our hopes up. Their sales tactics follow the definition of bait and switch. We would have demanded our money back if we hadn’t already waited 9 months. Shame on you, CB. Will never buy from you again.