CrashPlanReviews of crashplan.com

Rude customer support. Broken Ubuntu upgrade process that takes backups offline, forcing you to deal with the rude customer support.

I see this website is loaded with negative reviews about Crashplan. Not to be judgemental but I have been a customer of them for both the private and business solution and never had any problems. I switched back and forth between different providers but none of them matched up against Crashplan so far. I will highly recommend this service for anybody who wants a simple but solid (business) backup solution.

As a small business we paid Crashplan hundreds and hundreds of pounds over years to keep our data safe, knowing that one day we'd have to restore a backup. After a hard drive failed, that day came, and with it another shock; the restore process. It took days upon days to recover some of the files over ridiculously slow transfer rates. Software crashed, or failed to log in, transfers failed part way through, and direct downloads (limited to 250MB) via the web dashboard failed regularly. Terrible support service via email who basically didn't want to know. Avoid this company at all costs, there's far better solutions out there.

I hope someone will intent a cause against CrashPlan. Their service is VERY DANGEROUS.

sh!t service. The app stopped connecting on my computer, system stopped working altogether. Go into my account to see whatsup- I never forget my passwords, somehow says I don't have correct PW. So I can't even log into my account - they say they'll send a "forgot pw email" I get NO e-mail. Try to find their customer service there IS NO "customer service" the phone number goes STRAIGHT to voice mail - there's no one helping. I had no other solution than to call my bank and put a BLOCK on this stupid app.

After almost 5 years of backup (and the money that goes with it, of course), they've deleted 10Tb of data, because of a service that is really not intuitive. They must think that everybody read every little line on their website during their weekends… There is an option on their app that says « Remove deleted data files : Never », well that does not really work. They should update the text with an « unless this and unless that… and still we might invent new rules that will get your data deleted because we don’t really care ». I got an answer from an employee for that : "The "remove deleted files" setting refers to files that have been deleted from your computer, not to files that have been removed from the file selection." (My fault, I should have guessed that...!!!). They don't care a bit, you’ve just lost a huge amount of work and their only answer is "sorry next time you should read this and that on our website... Not to speak of the restoration that is incredibly slow and a software that bugs all the time. Mediocre service! Well, at least since everything as been deleted, no hesitation to leave now!

This backup solution has deteriorated rapidly. The technical solution (Java) was never a solid design for a key system maintenance feature. As such, it always was slow and a memory hog. However, in the last 2 year with the "focus" on small business, it really has become very clear that the company is more focused on bringing in more money without providing any substantial improvements. Backups are still slow, restore even slower, no support for recent version of Ubuntu. Various tricks to be able to keep invoicing you.

One of the worst pieces of software I've ever used. Will kill your battery, CPU, and bandwidth — all that constantly, no matter how long you leave it to run for, and *for nothing*. You won't even be able to get your backup back should anything happen.