CrashPlanReviews of crashplan.com

I've been a long time user since about 2014. They used to be great, but have seriously gone downhill. The initial shutdown of the user accounts was the biggest red flag that Code42 was putting money above customers. It was a way of doubling the price and clearing out everyone using above 5TB. I was still happy with the service so I moved to the small business account. The nail in the coffin was when they started introducing "forced exclusion lists", which were very broad filters. Any files under these filters would be silently removed from your backup, without the users knowledge. This filter list was occasionally expanded too without much notification, so it became less of a "plug and play" solution, and more of a "keep track of the filter list, check which files are backed up, and find a workaround for the ones which aren't". You can't even bypass the filter when doing a local backup. The sad part is that the coders did an amazing job, and the software is superior to most other versioned backup programs. It's just the company itself is trying so hard to save money they've made it extremely unreliable. I would not be surprised to see C42 shut down within a few years.

- Crucial data is hidden 3 links in within white pages. - No longer supporting Home PRO subscription services (month after many people renewed for $150) - As an IT power user, app for desktop and android both have bad user interface. - All my backups were deleted when their encryption key export/import wizard included an additional whitespace at the end (which they had no way of parsing for warnings). - Customer support for both subscription cancellation problems and encryption problems were unable to fix anything and provided generic, "Your business is important to us" statements in response.

I was using their free offering to backup PCs in my house to a server. Worked great. I then decided that for security and to support the product, I should sign up for some online storage with them. BIG MISTAKE Total waste of money. Their service is dire (so slow, it doesn't work) and their customer support is even worse - takes ages to get any kind of action when a problem occurs, and in my last case - slow synchronisation - it will have finished by itself (after 4 weeks) before customer support actually get off their arses and try and fix it.