CrashPlanReviews of crashplan.com

Like others have commented, they keep changing their terms & conditions and now for the first time ever I need to get my files back after replacing a device. Got about 10% of my files back. Software functionality pathetic. Now forced to download the files manually through their rubbish web interface. There is one reason and one reason alone to use a Cloud backup and that is data security. I am afraid you will NOT get that from this solution. DO NOT USE this software.

I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders. My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1. We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company made this change to a live system, had no backout plan and no recovery path for the data they deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many level, and my guess is that most business clients do not realize that this is happening or that their data is missing until they go to recovery and find it gone. I have spent days working with their technical support ( experience not pleasant, very condescending, and unhelpful ) and then with their management ( better experience ) to no avail. They have no way to recover the files they randomly deleted and offered a "few free months of service" as compensation. Their attorneys say the company does not have a contract with its users, and therefore they are not in breach of contract by making these changes with no notification. I am leaving the service and you should be very wary.

I give CrashPlan Home 5 stars. Unfortunately, CrashPlan Home no longer exists. A little over a year ago all Home users were forced to go find another service, or "upgrade" to CrashPlan for Small Business. Oh, and the upgrade costs 4x as much for essentially the same service. Or is it? Actually, CrashPlan for Small Business is horrendously worse than CrashPlan Home. A backup service pretty much has to get one thing right: it needs to be reliable. CrashPlan for Small Business is the opposite. On one of my computers it frequently just stopped working. It couldn't connect to it's own service that was supposed to run in the background, but was too unstable and constantly crashed. To fix it I would normally have to do a series of uninstalls / reinstalls, and then start the backup over from scratch. Then a few weeks later it would crash and I'd do it all again. It was a complete waste of time, not to mention a risky proposition due to the many gaps in backup coverage. The problem I experienced on my other computer was much more straightforward, but completely mind-boggling. One day the software just decided to uninstall itself without a trace. It was as if it never existed on the computer. Poof! Obviously it was no longer backing anything up. Do not use this company EVER! If you already use them, run away as fast as you can. They deserve to swiftly go out of business.

Wow! Last week they just decided to not allow backing up some locations, one that for me was very important in backing up. No word of it, didn't think to inform their users about the change. Suddenly I just wasn't able to retrieve my files from there anymore. Stay away!

I would rate them 0 stars if I could. They said they sent out emails informing me that they were discontinuing home service. Well, I never saw an email to this effect. I used the backup and restore in summer of 2018 and it worked fine. So, I had no reason to be concerned. No pop up came up to let me know there was any problem. January 11, 2019 and I tried to access my backup and it’s gone. They have deleted it and don’t seem to care. What a waste! Poor customer service, Sol...

Used to be great, now worse than useless. Fails even the most basic requirements of a backup solution. The application can't even tell me how much of my data is backed up, and seems to never actually complete. One day it says 10% is complete, then the next day it might say 90%, then the next 12%, ad infinitum. The estimated time until completion also varies wildly, despite my upload rate remaining pretty constant. One day the estimate will be a week, then the next day it will estimate 85 days remaining. It makes no sense. Two months into trying to back up 1.5TB of data and it says there is longer left until I have a complete backup than it said 1 week after starting it. I have no idea whether my data is backed up or not. Then the UI itself. The native Windows/Lnux app UI was fantasic. Quick, lots of options well layed out, useful insights into the state of the backups etc. Then they rewrote it a couple of years ago, and the new app is horrible. Badly layed out, slow, buggy as hell, and lacking even essential functionality. Support try to help but are unable to change the application and so just apologise for how useless it is. A sad end really, as circa 2014 when I first started paying for Crashplan it was amazing. Something went badly wrong.

Poor Service, and I lost my data , they do not care about restoring anything they are only for the money , they do not backup nor you can restore the files will be there but only the file names you will get corrupted files , support twill tell you that they can not do anything about it , but be carefull that they will look in to your files specially if you tell them you need a certain files. I ask for a folder of pictures and they told me which pictures where in the folder and not just the file name but full hair descriptions and clothing colors .

Total monsters. They had an excellent product then they burned their customers and destroyed their backups by giving them no way to recover their data. They certainly warned us, but they went the extra step of destroying the installed clients on people's machines and making it impossible to recover later. Their support says there is no way they can help the punished users. One person made an app that does something they say is impossible. look at github OurDataNotYours/PlanC