CrashPlanReviews of crashplan.com

These guys are morons. They've replaced a perfectly good app and subscription (Crashplan Home) with an app that provides the user no useful information about the backup (Crashplan for Small Business). It looks like it was designed by a complete halfwit - there are acres of empty space on the home screen but anything you want access to, if it still even exists, is buried several mouse clicks away in random places. And things you rarely use, and things that are dangerous to have too accessible, like DELETE BACKUP SET, are just a single mouse click away! I've just spent 3 months trying to get my backup restarted after it mysteriously stalled in May 2018 and I ended up stumbling across the solution without their 'help'. I had the same 'solution' offered 3 times despite me demonstrating it was not the cause of the problem after the first time. Here's a warning for anyone thinking of using Crashplan: The app just stops backing up if it encounters an unreadable block on your local storage media and doesn't bother to even notify the user. Yeah - at the EXACT time you'd really want to know one of your drives is failing with a big red alert box, Crashplan simply keels over and plays dead. Also, the email 'reports' on the state of the backup are just complete works of fiction which lull you into a false sense of security over the state of your backup. If your backup archive goes into "maintenance" you cannot access it until it decides it's finished. Depending on the size of your archive and the settings you've specified for versioning this could put it out of action for a couple of weeks (mine's recently taken 10 days). So for two weeks you'll have no backups occurring, no way to restore lost files, no versioning and no way to get around any of this. Whoever decided this was a good idea needs a clip around the back of the head. In short, simply do not trust Crashplan with your precious data.

Crashplan had been working impeccably for several years, when Code42 (which makes the program) apparently makes changes to the code. Suddenly, Crashplan crashes at about 250 GB of backup set. I contact support and submit logs etc. To make a long story short, Crashplan says it's a problem with my "environment", specifically a Windows DLL. In plain English, they say that there are problems with Windows, despite the fact that I had the error both on Windows 7 and Windows 10, and on two different, completely clean Windows 10 installations. They suggest that I seek third-party help ("address it through other means (researching the issue further, performing a refresh of your OS, contacting an IT support professional, etc)."). So if you use Crashplan and it does not work with Windows, it's your responsibility to fix Windows, so it works with Crashplan, not the other way around(!)

I've been with crashplan for a few years, and when they announced they were kicking us to the curb, that upset me. I decided to stay with them on the Small business plan. But after being on it for a while, the software is buggy. It won't stay working on both machines. Also, it doesn't work well with mapped drives that go to a NAS. They have a work around but it isn't reliable. Their support is terrible. I emailed them 3 days ago and no response. Their online chat is never online. This company is going down hill.

Completely kicked me out as a user. Left me with nothing. Piece of junk company. Honestly the user interface and computer tracking was very confusing as to what backups where active. Every time I would install a new OS Crash plan could not understand the same hard drive file structure and would start over. Total waste of money.

I been using crash plan home edition, after that they force to migrate to Crashplan small business. * They increased the cost. * My system was not able to be backed up for 2 months: * They told me that I need to use 4 GB of ram in application to be able to complete 230 GB data. * Then that maintenance has to be performed on their side, maintenance was interrupted without my self doing anything. * After several days of troubleshooting, I decided to cancel the subscription. * They told me that no refund, and nothing to do, even I was paying for a service and that service was not working during two months. I don't recommend you to use CrashPlan small business

WARNING! This software auto updates (can not be turned off) and the new one does not work. There is absolutely NO phone technical support. When I called I was lied to the first time and told they left the office at 5:00pm (eventhough the website says till 7:00pm). Called back today and was told that everything technical has to be done through chat and emailed articles. The emails did not fix the problem. Been a customer for years and highly disappointed sense I was forced to change to a business plan that has an app that does not work. Don't lose your precious data trusting a company like this. Saying that I am disgusted with their customer service is an understatement!!

Not what it says on the tin. Sadly this product doesn't live up to the claims on the website. Although to be fair; the website doesn't give any promises on exactly "how long" it will take to process and upload your data, nor the type or size of the data they're claining can be backed up "unlimited". I started the trial about 2 hours ago and pointed it to a directory with about 1 million files in, 126 GB total. It hasn't even finished scanning the directory yet; it's at 19.3 GB scanned and hasn't uploaded a single byte. For perspective; Acronis, LiveDrive and DataShield all managed to scan the drive and start an upload within 10 minutes. Not suitable if a) you have many files that need uploading or b) you have more than say, 50GB that you want to protect. Not suitable for Virtual Machine backups, not suitable for business use really in my opinion. With these data transfer speeds I certainly wouldn't want to recommend it for file recovery - Heavens forbid if you actually had a data disaster on premises and had to recover a measly 120gb, it'd take you about six months! Sorry CrashPlan, I really wanted to like the product, but it needs some work.

I've been using Crashplan for Small Business for over two months to backup 1TB of data and it hasn't even managed half of it. Support have essentially said there's nothing they can do and that the speed is normal. If you have more than 100GB to back up look elsewhere.