CrashPlanReviews of crashplan.com

There is no customer support available. I had to change my credit card payment information due to a compromised card Im trying to log in to make a payment and enter a new card number. Cannot. I have spent so much time trying to update info and keep my account. They obviosly do not want my business. Do not buy into this. What if I have a crash? Will they be available to help? I highly doubt it.

Support is completely absent. Backups are not even starting. They are hiding basic information, you can not backup any important system folder or file like sql database and they are not telling it anywhere on their website. Yet they call it business backup. Subscription cancellation way is terribly hidden, you wont reach their easily and it wont work unless u repeat it two three times. Its a trick to charge you over and over with no refund policy.

OK so the tool when it works is pretty good and reliable. However there is no support in the UK. Nobody replies to e-mail. The phone number goes to a voice mail telling you to raise a ticket online. Its bad. Shockingly bad and I am an expert in IT Service Management. I design support for global corporate organisations and code42, you suck at support. I mean suck so bad that you should be taken to task by the regulators. I hope your customers read this Not just the individuals but your key clients too. They should know how well you value your customers with the totally S**T after care service you offer. Oh and don't bother with the usual "oh we are here to help" reply as that is a load of BS.

I've used CrashPlan for years. It has not always worked perfectly, but it is a good value. Lately they implemented 2-factor authentication (2FA) with the only way to authenticate is with untrusted third-party app or browser extension. Are you kidding me? I use about 30-50 other services (google, microsoft, dropbox, carbonite, logmein, etc.) with 2FA and none of them require this. All have option to text code.

I had been a loyal CrashPlan customer for years, using it as off-site backup for valuable family data. I started with an affordable unlimited personal account, and was only mildly annoyed when CrashPlan forced me to switch to a small business account (extra $$$ for no extra features for me), which was really just a price hike. Life went on. Then CrashPlan decided to force me again, this time into 2nd factor authentication. Totally unnecessary for me, but requires to install and maintain additional, untrusted, 3rd party software on my box, just to be able to log in. OK, I decide to close the account. Not possible! 2nd factor authentication came with change of password. I cannot log into anything; fist I would have to install those potential back doors. No way. CrashPlan support plays dead. There is no phone number. Only spam bots respond to email, sending surveys urging you to rate quality of support you just DID NOT receive. 2 weeks later, a human emails me that they can't trust my email to close the account, more info needed. I send it. Next day, a bot congratulates me on my renewal of the subscription. I'm sure you've heard stories about companies that once they have you they would refuse to cancel; the bill being too low to warrant a lawsuit, they milk tens or hundreds of thousands of suckers for years. I have personally met former insiders of other companies who (privately) confirmed this revenue practice. CrashPlan product appears to be run by one such company.

Why is it so easy to sign up for a subscription and so difficult to stop one. Crashplan makes is worse than usual to stop a subscription asking for multiple items of information about my original order that I no longer have nor do I have the time to research. If I log in to my site, I should be able to cancel. Brittany O gave the great advice of just calling my bank and canceling the charge there. The one time I did need to find a file that was deleted after a PC wipe, they said that particular file was not backed up. It was my Personal.xlsb on my C drive. So $20/month for a few years for no help and then attitude when I wanted to cancel. Thanks Brittany O.

This service really sucks. Worked for a while, then I got all kinds of error messages. I contacted their customer service. They first offered simple, after that more complicated, suggestions. Their latest one was almost as bad as disassembling my computer and laying out all the components on the table. I could no longer access my account. I emailed them and asked to cancel my subscription They replied asking for a lot of details i could no longer access. Warning---stay away from them, they are crooks!

Unlimited is not unlimited. Software is unable to handle large amounts of data. Customer service advises I delete all my data to resolve issues. I've been paying for years, and now they're kicking me off without letting me download any of my data.