CPAP Specials Reviews | Read Customer Reviews of cpapspecials.com

CPAP Specials Reviews | Read Customer Reviews of cpapspecials.com

CPAP Specials reviews

344 approved reviews, newest moderated first

Mike P.
Oct 4, 2025
Warranty problems
When I first got the machine I discovered that there is a difference with mobile services between US and Australia and as such was unable to connect to phone. Disappointed but not a deal breaker. After 6 months the screen went black and the machine stopped working. Initially communication was very good with prompt replies. The machine was to be returned under warranty but I was warned that this could take 4 to 6 months. I tried returning the machine but customs are not allowing postage from Australia to US. Now my emails are not being answered and I am left with a dead CPAP machine. Not happy.
Response from CPAP SpecialsOct 4, 2025
We’re sorry to hear about your experience. We truly wanted to assist you with the warranty process and provided guidance on how to proceed. Unfortunately, international shipping regulations and customs restrictions are beyond our control. We understand how frustrating this has been for you, and we wish the situation could have been resolved more smoothly. Please know that our intention was always to help and support you through the process.
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garry H.
Oct 2, 2025
On time delivery and equipment works…
On time delivery and equipment works properly.
Response from CPAP SpecialsOct 4, 2025
Thank you for your feedback. We’re glad to hear your order arrived on time and that the equipment is working properly. We appreciate your trust in us.
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Anthony C.
Sep 24, 2025
For some reason
For some reason, this machine has a connection to something. I never subscribed to anything. I turn on airplane mode and it just switches back. Who is monitoring this and why? Feels invasive.
Response from CPAP SpecialsSep 24, 2025
Thank you for sharing your feedback. We understand your concern regarding the wireless connectivity on the AirSense 11. The device has a built-in modem that automatically transmits therapy data to ResMed’s system for reporting and app use, but it does not record or transmit anything beyond usage and performance data. If you prefer, you can disable wireless/airplane mode directly on the device, or we can guide you through contacting ResMed to have the modem deactivated. Please feel free to reach out to our support team if you’d like help with this.
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DANIEL C.
Sep 12, 2025
I was a bit leary of the great prices…
I was a bit leary of the great prices at first. Once I reached out to customer service, they answered my questions quickly and processed my order immediately. They earned a customer for life! Thank you Diana!!!
Response from CPAP SpecialsSep 15, 2025
Thank you for sharing your experience. We’re glad our team could quickly answer your questions and put your mind at ease. It’s wonderful to know we’ve earned your trust, we’ll be here whenever you need us. And we’ll be sure to pass your kind words along to Diana.
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Tim A.
Aug 27, 2025
DO NOT ORDER
I had an extremely poor experience here. The initial machine came quickly but it failed within weeks and had a black screen that wouldn't change, so I sent it back to be replaced. It took over 6 months to replace it. Anytime I rang they said they were still looking at it and waiting a response - and I went over 2 months without a response via email. I only got a response when I posted an original bad review on this site. They said if I removed the bad review that they would send out a new machine immediately - which they did. If I didn't post a review - I can guarantee I wouldn't have heard anything from them for further months. This was beyond frustrating and incredible disappointing, especially considering it's medical equipment.
Response from CPAP SpecialsAug 27, 2025
We’re very sorry to hear about your experience and the frustration this has caused. We always aim to resolve issues as quickly as possible, but in this case, the delay was due to the manufacturer not returning the defective unit in a timely manner. To avoid you waiting any longer, we took a look at the situation and sent you a replacement device directly. We truly value your feedback and will continue working on improving communication and turnaround times so that situations like this don’t happen again. Thank you for bringing this to our attention.
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Customer
Aug 20, 2025
Unclear cost
I was shocked and found it very stressful to find that after purchase I was being asked several days later for an extra £100 to pay an import tax. Import taxes are import taxes, but this hefty cost should have been made clear on the product page, or during checkout. I am absolutely appalled at this poor level of customer service.
Response from CPAP SpecialsAug 21, 2025
We understand your disappointment regarding the customs fees you encountered. We apologize for any inconvenience this caused. Please note that customs processes and import fees can vary significantly between countries and are unfortunately beyond our control. We strive to be transparent about this on our website, including taxes and duties. While we regret that you had a less than ideal experience, we sincerely value your feedback. This experience will help us improve our processes and better serve our loyal customers. We wish you all the best in your CPAP journey.
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Steve D.
Aug 12, 2025
Great price and selection.
Great price and selection. You use UPS to ship to Canada. As a result I have to pay another $90 in customs fees and brokerage fees. UPS is the worst company to ship cross border to Canada always having the highest charges. If I knew they were your shipping company I may have reconsidered buying from you
Response from CPAP SpecialsAug 21, 2025
We understand your disappointment regarding the customs fees you encountered. We apologize for any inconvenience this caused. Please note that customs processes and import fees can vary significantly between countries and are unfortunately beyond our control. We strive to be transparent about this on our website, including taxes and duties. While we regret that you had a less than ideal experience, we sincerely value your feedback. This experience will help us improve our processes and better serve our loyal customers. We wish you all the best in your CPAP journey.
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Jerry H.
Aug 9, 2025
The ease of understanding the product.
The ease of understanding the product.
Response from CPAP SpecialsAug 21, 2025
Thank you for your feedback! We’re glad to hear you found the product easy to understand. Our goal is to make the setup and use as simple as possible so you can focus on better sleep.
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