CPAP SpecialsReviews of cpapspecials.com

Response from CPAP SpecialsJun 17, 2025

Thank you! We're glad you found a great deal and could upgrade after 9 years. Enjoy your new device!

Response from CPAP SpecialsJun 17, 2025

Thank you! We’re happy to hear it was an easy experience and that our team could help. We appreciate your support!

Response from CPAP SpecialsMar 10, 2025

We understand your frustration and sincerely apologize for the inconvenience. To ensure the best resolution, we need to evaluate the machine to confirm the fault. Luna's assessment will determine the most appropriate course of action, whether that be a repair or a replacement. Our goal is to provide you with a fully functional machine as quickly as possible. We will reach out to you as soon as we receive a response from the service center.

Response from CPAP SpecialsDec 26, 2024

We sincerely apologize that you have experienced difficulties receiving your order and understand your frustration with the customs process. We appreciate you bringing this to our attention. We want to assure you that we have done our best to assist you with this matter. As soon as we were made aware of the discrepancy in the product origin information required by Taiwan customs, our team worked diligently to provide the necessary documentation. However, as outlined in our shipping and customs policy, the clearance of goods through customs is ultimately beyond our direct control. When we dispatch orders, we provide all standard documentation required for international shipping, and we have successfully shipped numerous orders to Taiwan without similar issues. Customs policies and procedures vary by country, and sometimes customs authorities require additional information or documentation from the recipient. While we strive to assist our customers in these situations, there are instances where we cannot provide specific documentation required by a foreign customs agency. As stated in our shipping and customs policy on our website: "We are not liable for orders stuck in destination country customs due to clearance issues, bureaucracy or documents that cannot be provided, although we work to provide any needed documentation ultimately we are not liable for lost orders and will not provide refunds for lost/stuck orders." We understand this is not the ideal outcome, and we regret any inconvenience this situation has caused. We have reviewed our communication logs and apologize if there were any delays in our responses, particularly around the holiday period. We are continuously working to improve our customer service response times. We recommend contacting DHL directly, as they may be able to provide further insight into the specific requirements of Taiwan customs and what steps you can take to resolve the issue. We have already provided them with the documents we have on file. We value your business and hope you understand the limitations we face regarding international customs procedures.

Response from CPAP SpecialsJan 14, 2025

Thank you so much for sharing your experience! We are beyond thrilled to hear that we were able to provide a seamless solution for you, especially after the challenges with your previous supplier. It’s great to know that the BIPAP machine arrived promptly, in pristine condition, and with real-time tracking updates. We’re so glad we could help cut out the middleman and make the process easier for you. Your satisfaction is our top priority, and we truly appreciate your kind words!

Response from CPAP SpecialsDec 4, 2024

Thank you for your kind words! We're glad to hear that you found our product display and descriptions helpful, and that our customer service assistant was able to assist you promptly. We appreciate your feedback and look forward to serving you again!

Response from CPAP SpecialsNov 14, 2024

Hi, We apologize for any inconvenience caused by your recent experience with us, and we appreciate your feedback. To clarify, our ResMed machines are sold with US plugs, as stated on our website, and are compatible with 110-240V power supplies. This means that in some cases, a plug adapter may be needed for your local outlet. We’re also very sorry to hear about the damaged mask and any issues with the packaging. Please email us at [email protected] so we can assist you with any additional support you may need. Thank you for bringing this to our attention. We encourage our customers to carefully review the product descriptions and terms before purchase, and we’re always available via telephone, WhatsApp, and live chat for any questions. We value your feedback, and it helps us continue improving our services.

Response from CPAP SpecialsNov 11, 2024

Thank you for your feedback. We're so pleased to hear that our chat support was helpful and that you found our prices and products to be great. We're always here to make your experience as smooth as possible.