cpap.comReviews of cpap.com

4.71,114 reviews
Health Equipment
13235 N. Promenade, Stafford, Texas

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cpap.com

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About cpap.com

Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.

cpap.com (cpap.com) has 1,114 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: cpap.com
Category: Health Equipment
Location: Stafford, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Evan Y.

Mar 4, 2021

The company used deceptive ad practices

The company used deceptive ad to gain new clients... I signed up for a new account on 3/4/21 completed the signup for "10% & Free shipping with orders over $150" after receiving the code I submitted it at checkout and the price did not change. I contacted the agent with chat and informed them the code did not work... I was told they don't have a code even though you can see it on the site.. I then asked for a working code and was denied.... I informed the agent I would take a screen shot with the chat and create this negative review for deceptive ad practices. I also filed a complaint with the BBB for deceptive ad practices.

Response from cpap.comMar 5, 2021

Hi Evan, We are very sorry for any misunderstanding regarding our Newsletter Sign-up offer. CPAP.com, has no desire to be deceptive to any of our customers, or future customers. We take customer service very seriously and work very hard to make and keep our customers satisfied and comfortable with our company. In the screen shot in which you posted, there is a portion below the email address which has the subscribe and save button and below that the exclusions for the AirMini and Apnea Link products. I have linked a screen shot of this advertisement below. https://grabby.cpap.com/2021-03-05_190819444-CK194i-1942.png Again, we are sorry that the bottom portion didn't come up on your screen, but again, we have no interest in being deceptive with any customer. We would love to discuss your concerns in more depth and see if we can find a different discount for you. Please give us a call at: 1-800-356-5221 and ask to speak with Layne, or Carol, or you may privately message us your phone number and we're happy to give you a call back. We hope to hear from you soon!

About cpap.com

cpap.com (cpap.com) has 1,114 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: cpap.com
Category: Health Equipment
Location: Stafford, Texas
Listed on Five Star Index: 2026

cpap.com reviews

1,114 approved reviews, newest moderated first

Terri M.
Apr 26, 2021
Quick and easy transaction
Quick and easy transaction
Response from cpap.comApr 27, 2021
Awesome! We hope to hear from you again soon.
Marie S.
Apr 22, 2021
Superb Employee ... not just a toll free #
In my attempts to choose between three CPAP travel versions & hoping to streamline all supplies required with the home model I use, I elected to call. I was greeted by Agnes who listened very well to my priorities and led me through the pro/cons of each of my choices. In the end she suggested I look at one other due to the Db levels which many prefer. I will definitely use CPAP to order my equipment supplies all because of the over-all excellent service, time and product knowledge provided by Agnes.
Response from cpap.comApr 27, 2021
Hi Marie, Thank you for letting us know that Agnes, provided you with the level of service you deserve! We look forward to hearing from you again soon.
John R.
Apr 7, 2021
Easy Returns
I had prepared to return a mask that didn't work out for me. Because I had the insurance all I had to do was toss it. My refund was scheduled same day! Now it doesn't get any easier than that!
Response from cpap.comApr 13, 2021
Awesome! Thank you for sharing your shopping experience with us. We hope to hear from you again soon.
Michael T.
Mar 26, 2021
CPAP help
Called in to get assistance to change pressure setting on my cpap machine and the assistant was very polite and helpful, she guided me to make the change and was very knowledgeable , CPAP.com has always been good to work with and get supply's or a new machine, and good fair prices. Michael Taylor, in CO
Response from cpap.comApr 2, 2021
Hi Michael, That's wonderful! Thank you for sharing your shopping experience with us. Please let us know if there is anything else we can assist you with.
TAB Associates, I.
Mar 12, 2021
Fantastic phone service from Agnes at…
Fantastic phone service from Agnes at CPAP.com
Response from cpap.comMar 12, 2021
Thank you for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.
Jaakko T.
Mar 11, 2021
I was plaining to buy a battery for my…
I was plaining to buy a battery for my airsense 10. I live in Finland so this is little complicated to order a thing from USA. Everything went well, my credit card payment was ok. But then cpap.com asked me to phone for some details. My english is very bad so I find it impossible to phone from Finland to USA. So I am very disapointed because now I did not get my battery and other things, Is there any solution to my problem?
Response from cpap.comMar 12, 2021
Hi Jaakko, We're very sorry for any inconvenience. Yes, if you aren't able to give us a call you may simply send us an email verifying your ship to address and this would be acceptable! We appreciate your business and again, we're very sorry for any misunderstanding. We hope to hear from you soon!
Evan Y.
Mar 4, 2021
The company used deceptive ad practices
The company used deceptive ad to gain new clients... I signed up for a new account on 3/4/21 completed the signup for "10% & Free shipping with orders over $150" after receiving the code I submitted it at checkout and the price did not change. I contacted the agent with chat and informed them the code did not work... I was told they don't have a code even though you can see it on the site.. I then asked for a working code and was denied.... I informed the agent I would take a screen shot with the chat and create this negative review for deceptive ad practices. I also filed a complaint with the BBB for deceptive ad practices.
Response from cpap.comMar 5, 2021
Hi Evan, We are very sorry for any misunderstanding regarding our Newsletter Sign-up offer. CPAP.com, has no desire to be deceptive to any of our customers, or future customers. We take customer service very seriously and work very hard to make and keep our customers satisfied and comfortable with our company. In the screen shot in which you posted, there is a portion below the email address which has the subscribe and save button and below that the exclusions for the AirMini and Apnea Link products. I have linked a screen shot of this advertisement below. https://grabby.cpap.com/2021-03-05_190819444-CK194i-1942.png Again, we are sorry that the bottom portion didn't come up on your screen, but again, we have no interest in being deceptive with any customer. We would love to discuss your concerns in more depth and see if we can find a different discount for you. Please give us a call at: 1-800-356-5221 and ask to speak with Layne, or Carol, or you may privately message us your phone number and we're happy to give you a call back. We hope to hear from you soon!
Karen
Mar 4, 2021
I needed a second CPAP machine
I needed a second CPAP machine. CPAP.com was reasonably priced and very easy to work with. They faxed my doctor for a prescription and my new machine was on its way!
Response from cpap.comMar 5, 2021
Hi Karen, That's excellent! Thanks for sharing your shopping experience with us. We hope to hear from you again soon!

cpap.comReviews of cpap.com

About cpap.com

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