chip
complete service by Erica
talked with Erica G. i was need of program changes on the dream machine which was new. cpap programmed from the company, but was not correct. I asked Erica for time to help correct the program because i couldn't use the cpap the way it was, plus needed time for the changes. special with the time allotted thru the help desk was limited ,plus they have been really busy Erica said not to worry about,we could work the programming out. it took awhile with all,plus Erica had to do some research on some of the changes, since i had a different mask from the cpap. plus the cpap was different too. had a wonderful sleep tonight with the corrected programming and the time to Erica which i could have done without her help. its nice to see a company really care about their customers.
Response from cpap.comMar 5, 2021
Hello, We're sorry about the wrong settings on your machine. Thank you for taking time out and letting us know that Erica, provided you with the level of service and care you deserve! Please let us know if there is anything else we can assist you with.




