Cozy EarthReviews of cozyearth.com

First time buyer for Cozy Earth, was looking forward to Christmas gifts BUT delivery was lost which I had to contact Amazon shipping about. I asked for a about refund but was told that no refund since I did not purchase delivery insurance. Lost over $300 and nothing I can do about it. I didn't realize you HAD to buy insurance for delivery or a company cannot do a refund. What kind of customer service is this? Upset and saddened. Update 12/17/25: After JK from cozy earth reached out for after seeing this review, I was able to get a refund. Appreciate JK from cozy earth since he provided the best support and tried to make it better for the company after about 11 emails to customer support. Unfortunately, it took posting a bad review to get the attention. I am still keeping a one-star review for a very poor new customer experience for a luxury brand.

I’ve genuinely loved Cozy Earth products and, until recently, had a great overall experience with the brand. Over the past few months, I’ve purchased clothing, three sets of sheets, two coverlets, and a blanket — and I even signed up for the membership. I want to provide an update to my earlier review. Once I was finally able to reach a live person, everything was resolved, and the customer service representative was delightful and very helpful. The issue with my coverlet exchange was taken care of, and I appreciate the professionalism once I was connected to a human. That said, it did take longer than expected to get to that point. Reaching customer service required some persistence, which was frustrating for a premium brand. I do hope that the initial response time improves going forward. Ultimately, I will continue to be a Cozy Earth customer because the quality of the products truly is excellent. While I certainly hope I don’t need to contact customer service again, it’s reassuring to know that once you do reach someone, the issue does get resolved.

The sheets and bedding are beautiful and beyond cozy. I have everything from pajamas to slippers to pillows and duvet and look forward to buying more. The service they’ve provided me was highly personalized and has exceeded my expectations. I will continue to be a loyal Cozy Earth fan!

Be aware that if you have to make a return, you will be charged a restocking fee ($11). In addition, you have to wait 2-3 weeks AFTER they receive the package for them to "inspect" it before they will issue a refund. I never received information stating that they would charge a restocking fee or that they received my return. I called and asked about an exchange instead and the same applies, minus the restocking fee. Horrible return/exchange policies (significant lack of transparency) and customer service.

I tried to purchase a set of king sheets from Cozy Earth and use a code of either Sean Hannity or Mike Slater, The website would not take it and showed it was invalid. I tried to call customer service at Cozy Earth, they were not helpful at all and actually told me they would not honor the discount code unless I recorded it off of the advertisement form either of the talks shows. What a waste of time. Based on the sell that Mike Slater and Sean Hannity do, I was willing to try them and spend the hundreds of dollars. Based on my negative experience on the website and the customer service and the fact they would not honor the discount code that is always offered from the Patriot Satellite channel I listen to, I will never attempt to buy from Cozy Earth again. They lost a potential customer today.

Please reconsider ANY purchase with Cozy Earth as they have horrible customer service, will leave you on hold for hours only to be disconnected- they don't call back and before you know it, you've spent 4 hours with no resolution. They make no exceptions to the return window even though they processed the return as a warranty claim. I initiated contact in July, and received an email December 11th after multiple calls and emails. At minimum, be considerate of your customers time. Needless to say I have canceled my membership and they have lost a customer.

In following their women's sizing measurements, I bought a nightgown in large. I was swimming in it so I called Cozy Earth Customer Service and ordered a medium sized nightgown and told the agent that I will return the size that doesn't fit the best. I was told that I could return either size and my credit card would be credited for the amount charged. Well when it came to returning the large nightgown, the whole process is online to get the return UPS label and mail it back to the company. When I went online, to return the large nightgown there's a $11.99 restocking fee or if you choose to exchange an item another item will be sent out. I did not need another nightgown as I kept the one I ordered from the Cozy Earth Customer Service agent in size medium. Called the Customer Service agent today about this $11.99 restocking fee and we got lost in semantics about exchange and return. Told them that this Restocking fee is not standard customary U.S. vendor practice charging the customer for a return/exchange for the very same item but in another size. This is penalizing the customer and very customer service unfriendly. Due to this experience, I will not do business with Cozy Earth. Do not shop at this company and I am surprised many radio shows would endorse buying from Cozy Earth. Besides a quality product, Customer Service is the the essence of a successful business especially pertaining to easy returns.

Order a blanket for my wifes birthday (which was this past sunday) and it didn't arrive. Emailed support last week and they told me to wait 2 more days (4 days total from ship date). Waited and asked neighbors if they saw it like they asked me to do and nothing - apparently I had shipping insurance on the order but that hasn't helped at all in getting a fast resolution. The customer service rep told me that they were now "out of stock" on the blanket and I could get a replacement in February!! I told her it was a gift and I could I get another color and she said they were all out of stock. I saw on the website it said the pink one was still available for purchase and she said "Oh you are right - let me check with the warehouse" and its been crickets for the last 5 days. I have emailed and no response. Went to do the chat today and waited 20 minutes to get connected to a rep who asked "How can I help" and wrote out my issue and they have not replied in almost 30 minutes to my chat. So I decided to call the phone number listed and the wait time is 39 minutes to speak to an agent! Now I see all of the negative reviews. Still waiting on the phone and website.....