Cozy EarthReviews of cozyearth.com

Jessica was incredibly helpful! She assisted me thoroughly with my issue and promptly sent me new socks. Her support was outstanding, and it is truly appreciated

In my last review the cozy earth team commented with an email adress for customer service. I emailed them the same day January 26th. They have not responded to my email. Proving my point about thier lack of customer service. There are similar quality sheets for less money out there. Im sure there is better customer service too.

I had the pleasure of working with Sara today on a technicality and she was nothing short of amazing. Her patience and understanding are something to be recognized. She was also able to assist with an exchange of an item which we love (we returned it for a smaller size). Cozy earth is a wonderful find for us and we’ve (my wife and I) each ordered a couple of times. Some say that the items are very expensive, but the quality is so high that we are proud to be repeat customers. That combined with the level of customer service that Sara provides reassures us that we are spending our money in the right place. Thank you so much.

Update: issue resolved swiftly I would give zero stars if I can. I ordered a sheet set for my Airbnb home when the package arrived. It only had the flat sheet in it. I contacted Customer Service right away. They gave me the total runaround and would not allow me to send the item back for my full refund. I have spent hours wasted on this issue from their error working with some outsourced Asian Customer Service that is awful. returns are literally impossible!!! feels incredibly shady and I’m willing to write reviews and shout this from the rooftops. Talked with a supervisor named Ryan who did nothing. Update: I did receive a reply back from the company, and I have been allowed to return the item that I did receive. I will wait to see if my refund is processed and if they’re able to handle that expeditiously will update once I know.

I bought the bamboo sheet set and the pattern that I liked was overstock. The sheets started pilling in multiple places after just a week of sleeping on it. I submitted a warranty claim for a replacement which was approved, but then they canceled my replacement because the item was overstock and not eligible for a warranty claim. An overstock item (that I still paid over $200 for) shouldn’t mean a lower quality item. They clearly don’t stand by their product, and I don’t recommend the product or the company. Very disappointing.

Spent $70 (plus shipping) for the bamboo fitted sheet. On the 5th night, I noticed it felt rough and discovered significant pilling. In the first week of use! Quality is dismal and returning the sheet costs an $11.99 restocking fee. STAY AWAY from this fraud of a company.

CE clothes are crazy expensive, and shrink dramatically after washing (even if washing clothing in full compliance with their recommendations). Edit - I responded to the email note below and am pleased with the response from CE. I've removed my comment about customer service accordingly.

FIRST OF ALL, LET ME START OUT BY SAYING COZY EARTH BEDDING IN A GREAT PRODUCT, I HAD A ISSUE WITH A SHEET AND PILLOW CASES NOT MATCHING, WHEN I TELL YOU THAT SARA WENT ABOVE AND BEYOND TO HELP, SHE DID. I WANT TO THANK HER SO MUCH FOR ALL OF HER HELP