Paul
Smelly pillow
We ordered a silk pillow from Cozy Earth and when it arrived my wife felt it had a strong smell and so aired it out. After days the smell was still there (apparently very uncommon). She called Cozy Earth and left a message to that effect. The response we got from Customer Service was so helpful and affirming besides actually replacing the pillow, that we are totally satisfied even though something "went wrong." The agent said he would personally smell the new pillow before it shipped. You don't know how good a company is until something goes wrong and you see how they handle it.