Cozy EarthReviews of cozyearth.com

Love, love these sheets ! So soft!!

I adore my Cozy Earth bamboo comforter and duvet. I also have a bamboo sheet set and although I followed the care instructions, the sheets got pilings after only 2 washes. Too finicky of a product to buy again. CE did honour the warrantee and are sending a new sheet. I love the feel of the products but I think Cozy Earth needs to figure out what the deal is with washing their products and why this is even an issue: they're sheets! Great customer service.

Good customer service I do feel pj’s are not a generous cut I sized up I like my pj’s larger to sleep in Elastic in pants twist, for the price this should not be happening

The product is amazing. I love my sheets and blankets ordered in the Fall (they did ship it in a box that was many times larger than required - they said they would do better). I have held off writing this review for over two weeks at this point. They have stopped responding to my emails. I am completely turned off by the way my holiday orders have been handled and the lack of on-going communication regarding the shipping. It's been one of the worst buying experiences I have had that I can recall. A sheet set I ordered was out of stock, but I didn't find out about that until I checked in over a week later to find out what was going on. It took them nearly that long just to process the order and then it had to actually be fulfilled by the warehouse. Order #835888 Their initial response through chat was very lack luster and seemed like it was overseas and out of touch. After I kept pushing for answers I got an email response with a discount code for future orders. That's nice but given all the issues and lack of communication, I'm not sure there will be future orders. Things like this can really impact a brand because while the sheets are amazing, I'm now lacking confidence in just about every other aspect of the company. How well will they handle returns? What's it going to be like if there are other issues? They got caught unprepared for holiday shopping. What else are they unprepared for? Love the sheets, not a big fan of the company. Sadly, that's kind of where my head is right now. Edited 12/12 in response: You can't say "obviously we strive for excellent customer service", because it's not obvious. In my experience, a company who strives for excellence might have a hiccup due to a miscalculation or outright error but not the cascade of issues I experienced. My impression is that you have outsourced your support overseas. In all but a few rare exceptions, that equates to a poorer customer service experience. Your chat feature for your website indicates that the response time is 4 minutes. On multiple occasions, I never got a response and then it was via email days later. Nothing on your site indicated that an item was out of stock. As a former web developer that's a totally unforced error and one that should not happen in this day and age. Those were all bad experiences of customer service. The worst was the lack of communication regarding my order. I shouldn't have to contact you to find out why I haven't gotten a response to my purchase, almost a week later and find out that my order hadn't even been processed. It was even later than that when I found out the item was out of stock. You should have let me know first. Your effort to make things right is appreciated, but if you were really striving for excellent customer service, you would have asked me how you could make things right instead of just throwing a discount at me for my next purchase. Lastly, in my responses to the customer service team, some pretty important stuff was missed, which I had to follow-up on because it was not mentioned in their responses. Throughout my buying experience, you repeatedly committed the cardinal sin of over-promising and under-delivering. Worse, what I've written about is the same thing others have been complaining about here for over a year (not counting Covid shut downs). And because of what I learned looking back at other reviews here, I'm changing this to a one-star review.

They are so quick to respond to any problem I incur. They fixed my issue as soon as I told them what happened! Thanks sooo much!

First, the wrong size and style was sent. After talking with customer service, the correct item was sent. Took a lot of my time to get this correction, but the customer service person worked hard to get it right.

Wife lives in these so have purchased multiple pjs and joggers

First and foremost, the sheets are as good as the commercial suggested. I find the sheets to be cool and very comfortable to sleep on. The customer service is very good...respectful and helpful.