Cozy EarthReviews of cozyearth.com

Every order I have placed has always arrived in a timely manner. The customer service is great and being able to accumulate “rewards” is definitely a plus. I have 5 sets of the pajamas, so I obviously like them, however the sizing is a little off. The pants/shorts seem to run slightly small in the waist. The tops are TTS. I absolutely love all of the bedding! The bamboo sheets are so soft and so comfortable. After years of trying to find a pillow that I love (herniated discs in my neck), I bought the silk pillows for my husband and myself and we both are very happy with them. Overall, I absolutely love cozy earth and will continue to build my CE collection.

I have two sets of towels that I love from Cozy Earth, so I figured I would give the sheets a try even though they’re a bit pricey. I ordered one fitted king sheet and two pillow cases in the bamboo material. Out of the package they feel heavenly. After the very first wash, both pillow cases and the sheet all have rips at the seams. I have contacted customer support 3 times now and provided pictures and no one has gotten back to me. I’m so incredibly disappointed. The sheets are in the garbage and they’ve lost my business for good. Editing in order to reply to Cozy Earth and how they responded to this review - I specifically asked the customer service representative if I still need to file a claim the “normal way” even though they asked for my order number and pictures via text and she said “No, we will take care of you this way this time”. I continue to receive marketing texts which I’ve opted out of. BAD SERVICE ALL AROUND!

I have owned cozy earth bamboo sheets for 4 years, just bought another set. These re the softest, most luxurious sheets, you'll own. They never disappoint!

I had done a lot of research looking for bath towels/sheets since my partner is picking on bath towels. I had narrowed it down to Pottery Barn towels or Cozy Earth and I ended up choosing Cozy Earth because of the warranty and I could not have been happier. These towels are so soft and absorbent that I look forward to using them every time! They don't seem to wrinkle and dry fairly quickly. I even had one where the stitching was coming undone, so I filed a warranty claim, and they approved it and sent me a replacement the next day (I bought a lot of towels so one was bound to be defective). Outstanding service! The towels are not cheap but with a 10-year warranty I think it is worth it. Colors are lovely and very modern. The only thing I think I wished was slightly better was the absorbency, but it is pretty good already. Would definitely recommend.

I ordered the 100 mulberry silk pajama top and shorts on final sale because i thought cozy earth was a brand i could trust for top quality. i was very disappointed on the quality - feels like cheap satin and is made in china. stuck with product now since a final sale.

The sheets came in (super soft and we sized up bc we have a queen bed but with a 4” topper) and the king size fits great. There were some stretch or defects in a few places so I reached out to see what options I had - I threw away the return bag so I wasn’t sure if returning was an option. The person I spoke with said there’s a 10 year warranty, I could submit the pictures & info to see if it qualifies for a replacement and in less than 24 hours I got confirmation it did! They sent the replacement for the components of my order & I received them like, a week maybe 10 days later (12/10 for customer service & response time). We live in the tropics with no AC, we’ve used other brands of “cooling sheets” but these ones are soooo much more effective and softer and I think we’ll be ordering another set (maybe some more from the catalogue) in the near future. I was a little hesitant because of the price but with the refund and/or warranty options it’s kind of a no brainer for us. So glad we went with cozy earth & for real, the customer service woman that helped us deserves a raise or promotion… thank you!!!

Have purchased multiple items (joggers, sweatshirts, tees, socks, etc.) and have been pleased with the quality of all. Website is a little glitchy and it's not always the easiest process to purchase from the site or to understand their "sales." However, customer service has always been pretty responsive when I've had issues.

The blanket is very soft, but it is so heavy that it keeps sliding off me when I have it over me on my Lazy Boy chair.