Cozy EarthReviews of cozyearth.com

Cozy Earth products are excellent. Shipping is quick, products are as described, and prices are fair.

I haven’t had trouble in the past, but my current experience has been frustrating. I purchased pajamas over 2 weeks ago and they still haven’t arrived. When I called, they said they would priority ship another order, but it will take 5-8 business days, which will be after Christmas, leaving me a gift short for my wife. I purchased the package protection which apparently means nothing. If you want good customer service and delivery of your order, I’d shop elsewhere.

My most recent experience with Cozy Earth was HORRIBLE!! When I tried multiple times to get help on a size exchange the replies were clearly AI generated and not helpful at all, actually insulting! I will NEVER buy from this company again. And, yes their prices are way too high!

Decent products but customer support is severely lacking. Ordered a couple items for wife's birthday and the shipping option states 5-8 days to ship. Assuming that meant the order would be at my residence in 5-8, I placed the order. After periodically checking status of order, I noticed that the order status never changed for ~7 business days. There was no communication/status updates from this place - other than to bombard my inbox with ads to buy more things that may ship at some unknown future date. At this time, I asked the chat bot what was going on with the order and it asked if I wanted to change the address of the order for some reason through an email that came about 30 min later. What kind of chat bot does not chat and forces you to communicate through email? After threatening to cancel my order if I did not receive an ECD for shipping the items, the chat bot came through and shipped the items the next day. I received the order 1 week after my wife's birthday - she is happy with the items but I will NEVER waste my time with COZY EARTH again.

For the price of these PJs, the white is super sheer. Unfortunately, I already washed them, and can't return- otherwise I would.

Purchased the CE V-neck, bamboo rib-knit, lounge top in black (to replace one that I already had that was two years old... still in good shape but had a small spot on the front that looked like it got bleached. Super weird cause I don't use bleach on my colored clothes.) The new one I just got, is super soft like the original but doesn't feel as thick as the original. Love the Rib-Knit lounge sets because they are soooo comfortable, and you can dress them up or down. So versatile, great for travel! Just wish they weren't so expensive. I always wait to see when the items I want go on sale. I didn't receive the shipping info so was a little worried when I didn't receive my package when I thought I was going to... I emailed Customer Service before I left the office and was pleasantly surprised when my package was waiting for me at home. opened my email and saw Customer Service had emailed me back (before I got home) letting me know the package had arrived. Wow! Great Customer Service.

I ordered a gift on December 2 and it still showing that it has not shipped. How do I get a refund?

Trust Oprah…it’s clear she has great taste in pajamas. I have never been one to buy pajamas, always a gym shorts and T-shirt girl. I am changed, I’ve bought two sets for myself and bought two sets for good friends. Buy them, you won’t be disappointed.