Cox CommunicationsReviews of cox.net

This company does nothing but rip me off. They don't understand that people can't always afford this stupid fees and fail to notify people when a fee is going to occur. I think calling your customers liars is very insulting and is a poor business practice. Failing to help when the customer is struggling shows no sense of compassion nor good customer service. I will be leaving a poor review for this company as I've had NOTHING but issues with the company for many years. This company does right by its new customers, but loyal customers get crapped on in every way possible. I am a struggling healthcare worker putting my life on the line for the public and this company can't even excuse $40 they are stealing from me so I can feed my child. This is horrible service and this company needs to be ashamed of itself for treating it's customers like a paycheck rather than real people. Simply inexcusable and a disgrace of a company. Thank you for the absolute worst experience with a company I have ever experienced.

One of the most greediest companies out there! Thank God for tmobile internet! This company is all about greed, contracts, raising your monthly bill constantly, and overall greedy!

I have been with COX Cable since before it was COX, pretty much since cable reached the valley, and I have watched as prices went up and options went from easy to catch up with missed shows to being held up to buy internet I don't need just so I can buy and "stream" what used to be free and part of the what I payed COX for. I also fail to understand why COX allows the stations to charge when their non-premium tiers bombard us with adds. Since Covid they went from 4-5 adds to 7-9 adds or even infomercials squeezed into every 6-8 minutes of show. SO WHY DO I HAVE TO PAY TO WATCH THESE. Changing to another carrier is not much of an option since these rip offs seem to be the trend. I really resent being held up to buy internet by these cable companies when my smart phone and tablet do all I need. I wish Verizon or Amazon would compete with these pseudo-monopolies and give them a run for our money. Amazing that I get more and more service on my smart phone for a steady price and ever rising costs for less and less service from COX cable. What ads insult to injury is that all these companies are using the satellites we tax payers paid to put out there and then they charge us to use our own satellites.

I've had other service providers, but Cox has been by far the best in my experience. The Internet and TV service have always been reliable, and if there is an outage they always provide a status update whenever you reach out to them. Their representatives have always been available, and wait times were always very short. No provider is perfect, but I can tell you that after moving back to LA from Tulsa, I am "homesick" for Cox. Our current provider, ATT, is nowhere near as good: Internet & TV connections are frequently interrupted, and wait times when you call are MUCH longer than with Cox. Also, one time ATT accidentally billed me more than $2,400 one month due to a decimal point error; even after admitting to the cause, it still took 3 months and the threat of a lawsuit before they would make the correction.

Oh how I love the choice of ISPs in Wichita, Kansas. It's basically like choosing between dog crap (AT&T) and polished dog crap (Cox Communications). Let's start with the bandwidth. As is so typical of bad ISPs, they only advertise the download speed prominently, because their upload bandwidth is atrocious and a mere fraction of the download bandwidth. (940 mbps download /35!!! mbps upload). This upload speed makes even the highest available "Gigablast" plan ($99.99\month 1 year promo) near useless for content creators, photographers, videographers, power users, VPN users, website designers, and anyone who needs to upload a file larger than a few hundred megabytes. Oh and did I mention that after 1 year they will jack up your rate to at least $119.99\month? It gets better. Even in the highest speed tier you are only allowed 1.25TB (terabytes) of total data transfers a month and above this they charge you $10 per 50 GB of additional data usage. Furthermore, the advertised speed of 940mbps (megabits per second) \ 35mbps is measured in megabits, not megabytes (a deceptive marketing tactic used by almost all ISPs). There are 8 bits in a byte, so in units that people are actually familiar with (megaBYTES), you are actually only getting 117.5 megabyte/sec download and 4.375 megabyte/sec upload. In other words, if I am downloading at the maximum possible speed, I would exceed the data cap in only slightly more than 177 minutes. This is absolute garbage. By comparison, with Google Fiber in Kansas City, I get 2 gbps download \ 1gbps upload, plus a WIFI-6 (the latest standard) router with a 10gbps LAN port. Google Fiber charges a flat $100\month for 2gig service and $70\month for a symmetrical 1gbps\1gbps connection. There are no promo periods, no gimmicks, no data caps and no frustration; and it is near 100% reliable. Furthermore, the latency (ping) of Cox averages 45-65ms. Google Fiber: 7ms. If it weren't for Google Fiber forcing Cox to compete, I doubt they ever would have voluntarily increased the speeds of their plan offerings in this decade at all. Google Fiber even allows me to host a non-business personal website from my home server, no business plan required. If at all possible I highly recommend waiting until SpaceX STARLINK internet coverage begins in Wichita later this year (2021). Even with the higher initial setup cost, you will thank me in the long run.

The internet is horrible and for the price we pay it’s well over $150 a month

Your workers don't deserve to be harassed and jobless for actually carrying and doing there best to help your costumers your taking money from and never delivering on there services, your costumers want there services!!!!! My friend wants his job back as well. But seeing how things worked out i think he is better off finding a new job and I'm pretty sure your costumers your hurting are going to change and get rid of your services!!!!!!

I'd leave zero stars if I could. I've been a Cox customer for 20+ years, not by choice. I'm stuck with them, they're the only option where I live. They openly lie about their pricing, they increase your monthly prices every year by $20.00. That may not seem like much, but they're not doing anything extra for that price increase..they do it because they can! Their customer svc reps are not trained properly (which is not their fault, that's poor mgmt), and give you the answers you want to hear. Then they screw up your order. I transferred apartments, in the same complex. Simply wanted to transfer my services, they screwed it up so bad it took them 5 hours, during my work from home shift and loss of internet, to try and correct the mess they made. It's been like this since I became a customer. Simply the worst, greedy, poorly run, uncaring company I've ever had the displeasure to have to deal with.. And they NEVER issue credits if they have an outage. It doesn't matter how long you have no services, you're not getting a credit. You'll receive a hollow apology, but you better pay your full bill on time. They don't hide the fact they're all about profit and keeping their shareholders happy, could not care at all about customer happiness or satisfaction. Maybe they need to realize who pays their salary? But it wouldn't matter to them, such a heartless, cold company.