Cox CommunicationsReviews of cox.net

My mom and I had been happy customers for 20+ years. We had a house fire in July 2019 which we barely escaped from. Once we had a rental my mom called to transfer the cox service. She spoke to them several times when they would call for payment over the course of this year and she’d tell them it was on autopay and they would apologize for it not withdrawing automatically then take a payment. We now realize they never stopped service to the burned down concrete slab. They just added a new account for the rental and double billed it. I know I should have caught it earlier. A house rebuild, inventory of lost items, replacing lost items etc. all got in the way. My mom waited 90 minutes on hold yesterday to find this out and they didn’t even offer a solution on how to combine the accounts, or get service back since it has to be physically reconnected or stop service to this address. I spent 19 minutes today on hold then transferred involuntarily to retention then hung up on. I have been holding for a chat representative for over 30 minutes. I am out of suggestions

I have used them for over 30 years. In the last month or so, they have had 3 “outages”. TV news very necessary during COVID times. When I have called, the tech had no idea there was an outage. He scheduled a service tech and said we would have to pay for it. Wish there was an option They should be crediting me whenever there is an outage.

Their service is excellent, BUT...Their creeping, ever-increasing monthly service costs are horrible !! One day soon I will move to a non-condominium home and I WILL PURCHASE AN ANTENNA !!!!

The fact I have been waiting over an hour to speak to a manager is outrages! I upgraded my service to Gigablast and have nothing but issues. The tech over chat can't troubleshoot, I tell her not to schedule a technician after she tells me I have to pay for it, and what does she do?? She schedules one. I get nothing but the run around with this company. They are the WORST!! They upsell you on a service, and then blames congestion when you have issues. If you're a Cox customer, I suggest you jump ship.

This is the most helpful company, honestly like bill wise all you have to call and they offer easy ways to get your bill paid and keep your service on!

I am so sick of Cox! I have had them for 13 years (they only show 8 or 9 years for some reason). I also worked for Cox for 6 years so I know the inner workings. They will try just about anything to keep you. They have a whole department just for people who want to downgrade or disconnect. They call it Customer Loyalty but it's just retention. They are given special pricing options that are not available to the other reps so if you want to save some money on your bill......just tell them you're disconnecting. It may or may not work. It depends on the rep you get. My monthly bill is over $182 a month. Keep in mind I have Cable, Internet and phone. It's a HUGE ripoff. I don't have any premium channels and I'm a single person. I know I can get it cheaper. I've just been too lazy to switch but now I'm ready to cut the cord! I'll keep my same phone number and get internet from another provider. Yesterday was the day that broke the camels back. I had to call 3 times before I got someone who knew what he was doing. I kept receiving e-mails telling me my mailbox was almost full. Unbelievable to me that the first 2 people didn't have a clue to help. The rep pointed out to me that my modems are old and that he would send me new modems at no charge to me. As he was placing the order, I got DISCONNECTED!!! What???? You have to be kidding me. Did he ever call me back? NO!!! So I called for the 4th time and yet again the rep could not assist me so I asked for a supervisor. I was told she was on the phone but could call me back. I agreed to that. Did I EVER get a callback?? NO!!! I couldn't take it anymore. Let me say this..............I tried texting a rep at 54512 as instructed. Did anyone answer? Yes but 20 minutes after I sent it. So I figure I would try the chat feature. I e-mailed myself the transcript. In fact did you know you can get a subpoena to see the notes in your account? I called this morning and it took 2 transfers and 3 reps to get to retention. I was ready to disconnect. I'm done. After speaking with her she assured me I was getting the modem at noo charge. We will see. I would NOT be surprised if there's a problem when it arrives and also I bet they charge me even though I was told it was free. I have now spent 2-3 hours of my time and another 20 minutes to write this. They didn't offer my anything for all thisd aggravation. If it was me, I would have at least have offered me some credit. I also spoke to the executive offices customer complaints. They really couldn't care less. DO NOT GET COX!!!!!!!!!!!

The first thing that happened was that the Cox serviceman who installed my cable line sabotaged (i.e., cut) the Verizon line that went into my neighbor's apartment. Apparently, this is something that competing internet companies sometimes do. It caused a huge amount of trouble. But the main reason that I left Cox was that they were constantly raising my monthly internet rate. I was constantly having to call them up and argue with them to get my old rate restored. When the day came that they wouldn't restore it, I switched companies.

Just LOVE how they really pushed high speed internet to everyone when it first came out in the early 2000's. Oh you just HAVE to have it for big downloads,music,video etc,etc. So...we ditch ultra slow dial up and jump on the information super highway. Fast forward 15 years a now they PENALIZE you if you go over a DATA LIMIT that they NOW decide everyone with high speed internet with them MUST have. I can't stream in 1080p or I'll go over their 1TB limit. And now--ROFLOL they want you to get Gigablast so you'll hit that data limit that much faster!! But wait!!!! GASP,they will now SELL you an unlimited data plan for ONLY another $50 per month. This is what NO COMPETITION for true cable based HSI gets a City.