Cox CommunicationsReviews of cox.net

I needed to move and contacted Cox prior to the move. The first person I spoke to wanted to run a credit check on me and when I asked why they hung up. When I spoke to a supervisor about that they said the person should not have asked for anything regarding a credit check. I was told they would send me a box to recover my router and we got off the phone. Well a couple weeks later when I was expecting a box to be sent, I instead get charged for the router. They say that they can't refund me my money until I return the router, THAT THEY WERE SUPPOSED TO SEND A BOX TO COLLECT! So I have to wait now for that to resolve. With all that being said, difficulties happen and I will admit. However, at no point during any of the customer service calls, did any rep address the hours I spent on hold, getting transferred or the money I am out now due to their incompetency. I am switching providers ASAP and will encourage others to do the same.

Cox Communications is the worst company I have dealt with over the years. Not only has my bill crept up over the last several months, I called to get it lowered and they only offered me a higher monthly rate. This is not costumer service this is highway robbery. I see on the website that there is currently a promotion for $105.00 a month which I was told would cost me $132.00. Really do you think anyone would fall for this. You should be ashamed COX. I called a second time and the person hung up on me when I asked for a supervisor.

Horrible customer service. It's always an exercise in frustration. Internet patchy in the entire area. Contacting customer service gets you nowhere. They send out techs who tell you everything is fine, so it's a waste of everyone's time. With them being a monopoly, they don't have to make efforts to do a good job. Don't get them if you have other choices!

So I come home for the holidays and so does our entire family making it about 15 people with all of us needing to WFH for a week. We decided to upgrade to Gigablast and buy a new modem. We logged into my parents account were shocked to see the COX charges for $85 dollars a month for 100MBPS Down /10 UP.. Couldn't believe COX was doing so for so long so jumped to chat which was useless. Then upgraded to Gigablast which do to the overcharge was only $15 or $20 dollars more. Cox submits a works order. I go out and get the new modem. Give Cox all the info and wait 20 minutes as instructed. (Never heard of such with my provider). After waiting No internet. Cox can see the modem, and see it is healthy with no issues. So two hours later gave and put the old one back. Wake up the next day jump to chat. The lady finds the work order is pending. Gets the work order active. Still no internet. Call in with the new modem left installed. Finally, get someone at Cox who actually listens. Modem gets verified! Package is verified. Cox sends a signal and reboots the modem for 8th time. Finally Cox sees while modem has signal it drops the signal or provision for allowing internet. The rep checks in her computer to figure out all mess that work order for Gigablast is tied to the new modem which why nothing works. Sends another signal to the new modem allowing it be on the internet. After 12 hours of chatting and calling we have Internet and advertised speeds with no internet drop outs. At the end of chat. Rep says to call Netgear for a firmware upgrade. I was like why? As always not needed and Cox pushes them when a new comes out for various brands that are allowed on there system. Giving one star since they were over charging, and all the mess for upgrading.

High speed internet that has gaps at their convenience, worst customer service - arrogant and unsympathetic, home of one year tolerable prices then bam - massive increase for already poor technology. Their product in Henderson NV is barely useable and they could care less. If you have a choice - run.

Had to give one star just to leave this review. Worst experience ever! My Internet and cable have been off for 14 days now and all I’m being told is that the technicians are working hard to get it resolved in my neighborhood...I’ve drove a 20 block radius around my neighborhood, there’s no technicians to be found. Because of the Covid my kids are doing online schooling and have missed the last two weeks of classes because of this. They’re so far behind I’m afraid that they’ll never be able to catch up and they might have to repeat the grade over again. When I voiced this to Cox Communications they told me sorry but at least I’m not gonna have to pay for the service why it’s off and that the technicians are working hard to get it back on. But they can’t give me a date that it will be back on. Now I know why all the neighbors around me have AT&T. I think I might just cancel my service with Cox and go with AT&T.

No person should ever use Cox for anything. They are criminal scammers who lie about their "bundles" that change after 3 months. Then when the customer has no alternative cable in their area they blackmail them and offer to reconnect the disconnection to "help you out" See you in court Cox

Zero Customer Service and I caught them overcharging my 92 yr old father!