CovetrusReviews of covetrus.com

Charged my CC for prescription diet food for my dog. It was processing for 5 days, I called a spoke to someone to make sure they werent out of stock. I was assured that it was in stock. 2 days later, received an email my order was canceled due to item being out of stock. When I called to complain, I was the bad person. WOW Covetrus charges my CC and holding money for 6 days. This also happend on March 1st 2024 for the same product. In my opionion what can Covetrus do better "Stop Selling, Go Out Of Business, Close down, Find a hobby your passionate about because you DON'T care about animals.

On November 1st I ordered 2 bags of Demaquin soft chews. On November 4th the products shipped. On November 7th I got a notice from UPS the package was damaged and immediately called Covetrus to explain what happened. I was told they needed to investigate and it would take 1-3 days. Here we are on 11/13 and I had to call back again because no new product has been shipped out. The representative told me it was going to take another few days before the product would ship. In what world should a customer have to wait for an investigation because UPS damaged their product? A new product should have immediately been shipped out. Terrible logistics

0 stars After processing and shipment timeframe of several days, prescription lost in mail. There remedy is to have manager call back in 72 hours. So now prescription has run out . Awful customer service

My vet prescribed Fluoxetine for my anxious cat, and sent it through covetrus. I got an email reminder to reorder, so I did, but got a reply from customer service it was too early to reorder. So my cat had to detox. No Bueno. Then I tried to set up autoship, but it said I had already signed up so I couldn't get the discount for signing up. After an hour+ I got customer service to place the order with the discount. When I tried to place the order myself, the discount cs gave me magically disappeared. Talked to my vet and they agreed that covetrus is terrible, and they confirmed I could use any pet pharmacy. I checked chewy and realized covetrus doesn't give details on the meds. It was for a pen with the amount listed as "clicks". I contacted covetrus to find out how much is in it. Chewy is 9ml for a comparative (but still less) price. Cs doesn't have access to that information, and had to put in a request to the pharmacist. Still waiting on that reply. What kind of pharmacy can't tell you how much medicine they're actually giving you???? Reply from pharmacist confirms they charge nearly double what chewy does. Rating confirmed.

This place is a joke. My wife applied to work there with a resume of 20 years doing veterinary work, dealing with surgeries, running anesthesia, doing dentals, prescriptions, you name it. Licenced in multiple states with letters of recommendation from several doctors vouching for her work ethic. She did multiple interviews with a promise to get back to her but just gets ghosted. I would caution anybody to do business with a place like this after seeing how they treat potential new hires. No wonder they have so many bad reviews from internal employees as well as customers. The sad thing is my wife takes the high road and doesn't complain, but she was literally crying from how they treated her, where as I will call anybody out for treating someone like that. Shame on this company. Edit to reply to their comment: Good thing nobody trusts you guys based on what you say or I would be holding my breath for multiple days waiting for a call or email that never happened. Sounds like every department says they'll "get back to you" and then you never hear from them again. My review has been validated.

11/7 Update- Rx never arrived, customer service said it would be 72 hours for a supervisor to get back to me, they never did. They've returned $45. Why only half? I called customer service again yesterday. How long will it take to get the rest of my money back? My $91 debit card payment CLEARED my checking account 10/17/24. Today is 10/24/2024 & the prescription has still not arrived. I will change vets before I order from Covetrus again.

Ghosting is unprofessional and is not a way to treat other businesses.

Been dealing with this company through my veterinarians referral every month a different problem over over overpriced medication finally switch to a different company got 2 months worth for $25 less than one month worth from these clowns tried to talk it over with a manager waited on hold a couple of times for 20 minutes had to hang up would not recommend these clowns