CovetrusReviews of covetrus.com

My vet FORCES me to use Covetrus by refusing to approve Chewy pharmacy orders. Recently I had to try Covetrus for my dog's meds. Their website is VERY hard to navigate and find what you are looking for. The meds I ordered (6 mos supply) were $70 more than at Chewy. And it took a whole week to get them by USPS. Since I don't pick up the mail at the clubhouse every day, they sat there for another 3 days. (Chewy delivers them the next day after they are approved, at your door!). I am irritated because I know they throw kickbacks to my vet to use them and I have no choice! They are owned by private equity giants TPG and CD&R and they are only in the business of making money - they don't care about their pet patients.

DON'T USE THIS DISHONEST UNCARING COMPANY. They will rip you off. I deleted a med my dog took once (and it didn't work for him) from their site because we will never refill that prescription and I had a new prescription for a better med that works. Then I placed an order for the new med. Everything checked out online. I get the order and they sent me the deleted med and refused to take a return (the bottle just arrived last night) and refused to issue me a credit for this med which costs 3 times as much. (Yes, they charged me the 3x price.). These people are liars at best. They take no responsibility for their errors. And their customer service is the worst I've ever experienced.

I am horrified to find out so many other people have had issues with this company and have told my vet to find another vendor because your animals health matters and this company does not care. My vet told me to order a prescription online to save money and time and now they are expecting it to take 2 weeks/ don’t waste your time with their customer service either it’s garbage.

The pain medicine for my dog never came. I called to ask at least twice what was going on. Tracking it in transit it went from PO to PO without ever arriving. I called and asked for the medicine order to be refilled and expedited. They never sent the order again! They sent an email saying they were awaiting vet approval for a prescribed medicine that they were supposed to deliver two months earlier. I will never use this pharmacy again and I'm switching vets because of them.

customer service helped me adjust an order and has so far delivered medicines well. Their prices are higher than Chewy but they have some decent sales.

Very frustrating. While I have been able to get the medications I require without much difficulty, their client management software is frustrating to use. My vet switched my pet from one med to another, but Covetrus will NOT allow me to remove the old med from the system, so I keep getting reminders that I have an "expired" prescription...over and over. I contacted Covetrus customer service and asked how I could stop the reminders on the expired prescription and was told I could not--I could either stop all reminders and keep getting all reminders. when I asked why the system would remind me about old, discontinued prescriptions I was basically told that's the way it is, smiley face emoji.

I would give Covetrus zero stars if that were a possibility. I bought Covetrus ParaMonthly Plus for Dogs, 12 pack, a year supply and was giving him his monthly dose and noticed 2 of the tubes showed the liquid medicine had drained out and were outside the tube in the packaging. I went to my vet and they wouldn't replace it as I bought it through their partner Covetrus and they told me to contact Covetrus directly. Covetrus refused to replace those 2 tubes because I ordered it a year ago. That's what a 12 month supply is for, since it is used every month. It does not say on the packaging that if you buy a 12 month supply they won't stand behind it. They said sorry, nothing we can do. I will be switching products to a more reliable company in the future.

As a vet, I despise Covetrus. We were using a very good software program until Covetrus bought the software and ruined it with their "improvements." Likewise, they bought Roadrunner Pharmacy and ruined it as well. Their ordering website where vets order from is clunky and they're often out of things. Just a terrible company ever since they were bought by a private equity.