CovcareReviews of cov.care

Please save yourself a lot of time and aggravation, DO NOT ORDER FROM COV CARE. Ordered masks January 31. Today on March 2nd we still have nothing. You can pay plus 25% for expedited shipping, but that is just excessive. As of yesterday they were still promising them, but I called and canceled. COV CARE NO Way!!

I ordered my masks on January 29,2021 and have yet to receive them or to be notified that they were shipped. I inquired about this on February 15, and was informed they would be shipped soon. It is now March 2 and no masks or shipping date. I'm disappointed the company didn't at least let me know the masks would be delayed when I ordered.

Ordered masks feb 5th, showed in stock, ships within 10 days. Feb 24 I inquired on status. Was told I am not a healthcare worker and my order isnt a priority but they ship orders within 10 days. I asked for a refund. They said they would prioritize order and get it out to me. March 2nd i still have not gotten shipping confirmation. A month to get an in stock product out the door is embarrassing. And the worst is i get bombarded woth email ads about how they have masks in stock and ship quickly.

Also ordered KN95 masks advertised as CE certified, that were clearly fake, as they had gaps around the face. When they arrived there was NO barcode, either on the box, or the mask. The company requested photos of masks and boxes, then responded they were correct and as ordered. I replied that CE certification requires track and trace ability, which requires bar codes, lot numbers, or the like. Never heard back.

I placed an order for masks on January 21, 2021. It is February 24, 2021 and I still do not have them. I have called and emailed the company and still have no masks. What is even more disturbing is that they continue to email me alerts that they have masks in stock for ordering. I had ordered from them previously and did not have issues. We use these for staff at our child development centers. It is wrong for them to advertise they have new masks in stock and then not to fill the orders they have.

I googled mask made in the USA and this was the first company to come up! I am so sick of being scammed by China and tech companies! Mask came and said made in China!!

If you’ve been scammed by Covcare, report the company to the BBB. Also consider contacting local news and sharing your experience. Keep a detailed record of any and all correspondence with customer service and management at the company. That’s what I’m doing. If this company is knowingly trafficking counterfeit masks that put public health at risk it can be held accountable. This is unconscionable. Good luck and stay safe.

Why am I unable to give no stars? I concur with the other reviewers-this company is a complete scam. I purchased "3M" n 95 masks at over $6 each. The straps broke immediately on the first two I tried. I could could confirm that they were fakes bc they came in an unmarked bag. Talking with customer service was a complete joke. They pretended to be unable to understand the spelling of "charter.net", could not find my order, then told me to send pictures of the defective masks for a refund. Please do not believe the fake reviews they post and BEWARE!