CovcareReviews of cov.care

I just recently received my order of KN95 masks from Covcare and was very disappointed that their ''standard size" is kid size. They don't accept return or exchange so don't even bother ordering from them.

I have ordered N95 masks from Covcare. The masks were excellent, but their customer service is poor. The order takes several weeks to deliver, and when inquiring about the status of the order, they give one blanket response: "Your order is awaiting shipment and is scheduled to be shipped out soon. Once it ships, you'll get an email with the tracking number." I received this message weeks apart. Expect to wait an EXTREMELY long time for your order. Also, expect minimal help from their customer service.

I have ordered K95 from Covcare a number of times. At first I was pleased with them although it did take a long time for the orders to ship. The last order was for 100 K95 masks and I was not pleased with them at all. The loops are so short that they were extremely uncomfortable for my husband who does not have a large head. The quality is extremely poor--nosepiece is uncomfortable. I have since chosen another company and will not order from Covcare again.

Finally started wearing these kn95 masks. Masks are quite tight for me, I can't wear them due to the tightness around my ears. I'm not large, 70" tall and my head is normal size. Didn't appreciate a big green logo on my cheek advertising the company either. A company rep called asking for a review the same day I received them. Couldn't give her one because I hadn't worn the masks as of then. Now I've worn them, Won't buy these again.

Unfortunately they either were over committed, disorganized or dishonest. I can't say because I haven't been able to speak to anyone at the company. I ordered N95 masks because I am a healthcare provider that is now able to go back to work, but they were never delivered, nor shipped. They had a computer generated answering services on their 24 hr phone last night that told you which line to request for order status or sales etc. but once connected to the order status line it rang a few times and hung up after hearing a click. I next tried sales. The phone only rang. Today I called again and the phone number only rings now. No one answers the line even initially. The chat box is not answering. I emailed them to cancel my order and disputed the charge on my credit card. The reviews on their websites and google were all five stars....it's too bad they couldn't live up to that standard. UPDATE: Today they credited a refund to my Visa. Thankfully, they were prompt on that part. I was able to purchase PPE elsewhere.