CovcareReviews of cov.care

NEVER BUY HERE. 0 STARS IF POSSIBLE Paid for items since the 8th of August 2023; order listed as still pending. No response on their virtual chat, nor to my emails. Their listed lines are down and it is impossible to contact them but they debited the amount from my account. This now causes me unnecessary legal filings thru my bank to recover my money. Disgraceful. This company is a ripoff.

I ordered "CE Certified" KN95 masks that are "are used by hospitals, medical facilities and health professionals." I received masks with no CE certification and which are labeled as a non-medical device. DO NOT BUY FROM THIS COMPANY Update: Response from the company did not address the issues and was unacceptable. Chargeback now in progress.

I ordered KN95s and N95s for my use as a medical professional in March 2022. The masks arrived open and dirty, and with expiration dates in May 2022. Masks were wrapped in kitchen cellophane wrap with soiled ear loops and none were individually sealed. I am in dispute with the company, and they have yet to respond. There are many opportunities to obtain high quality masks from legitimate sources nowadays… but options were more scarce then. I was scammed!!!!

I ordered masks that did not fit around my ears properly, the elastic was too short and kept sliding off. I sent them a picture as requested, so that I could return the remaining unopened packages. I had emails from Sara and Bryan, over the course of several months and still no resolution. They are a total rip-off and sell useless masks.

placed order for 5 iHealth rapid test kits Jan5. They arrived week of Feb.22. The packages for each kit show expiration date of 6/14/22. Six weeks to ship; 4 months before the kits are unusable. I have ordered from other companies and the kits don't expire for over a year. I have asked for refund/return to no avail.

I place an order with the Covcare in November of 2021 and I received half of my order in January 2022. I have emailed and called the company to request the remainder of my order or a refund to my card for the product not received . I sent emails on the following dates: 12/11/2021- Received response from the company on 12/16/21 (Delay in shipping) 12/30/2021 - Received response from the company on 1/1/22 (Delay in shipping) 1/20/22 - Received 1/2 of my order after email sent. 1/20/22 - Sent email requesting the remainder of my order and also called to advised company a portion of my order was missing. The young lady on the phone said there was a delay and the remainder of my order was shipped separately. I also received an email on 1/30/2022 stating "This is to inform you that your remaining order will ship separately. Please allow it some time. Once it ships, you will receive an email with the tracking details." 02/15/2022 - I sent another email to the company requesting the remainder of my order or a refund. I purchased from covcare based on the recommendation of a co worker and have not had as much trouble with past orders. My last order took 2 months to be delivered and I took this into account when placing this order. If you don't need the masks right away; have the time to wait; the patience to chase down an delayed order and /or are ok with potentially never receiving the items you paid for then Covcare is for you. I will go back to ordering my masks from a company called wellbefore. They cost a little bit more, but at least you will receive your order on time.

I would have given 0 stars but didn't have the option. Received "what they say are" N95 masks. The upper part of the mask sets way too high above the nose bridge. The outer edge is a very hard, plastic like material that almost touches my eyes. Just a slight slip or if the mask rides up (as I have observed they do) could cause eye damage. I tried to get a refund or a replacement of a different mask (perhaps another mask would fit better). They kept requesting a picture of the problem. Seriously, I am not going to put that mask on and damage my eyes just to send them a picture of their defective masks! They refused to replace or refund my money (because of hygeine issues they will not accept returns). They were not professional. They do not stand behind their products. I fully expect a full refund for a defective product period. I do not recommend ordering from this company unless you want to take a chance. If it does not fit or if it is defective you are out of luck.

Ordered KN95 masks on Jan 6 that were listed as in stock and promised to ship with in 2-3 days. Credit card charged immediately but masks did not ship until 1 month later. Received masks but they were not KN95. Called Covcare and sent them pictures of the masks as directed and was promised issue would be resolved within 48 hrs. Multiple calls to Covcare result in more lies being told each time and they refuse to correct the situation and just keep asking that I be patient and give them more time.