CovcareReviews of cov.care

I had a terrible experience with the N95 Covcare masks that I ordered in January. As I took one out of the box, the strap broke. Then I took a second one out, and the second strap broke. I have been emailing and calling them over the past month, to find out if they can send me a new batch since these were a bad batch, but they keep telling me they will get back to me with a resolution, and they never have. The first batch of N95s that I ordered last fall were fine, but these were defective and customer service has been very poor. I will now be looking for a new company to order from.

This CO provide great service and prices. I reach out to Covcare back when you could not obtain face mask anywhere. These people had the mask and they did not try to rip me off.

It look a long time but the masks received were well worth the wait. Thank you!

Poor quality KN95 masks. The straps are too tight, they don't fit. They sent me the wrong masks, refused to send replacement. They said they send whatever is in stock. I thought the masks were made in the USA but the packaging says made in China. False advertising. Will never buy from them again.

I wish I could give this company zero stars. I ordered what was advertised as an N95 mask, made in the USA. What I received was a mask with no N95 marking on the mask or the box. The Certificate of Conformity was written in Chinese, which is where these masks were made. I believe Covcare might have removed the Made in the USA from their advertisement. Of the pictures of the certifications sent, all were inChinese and none of these matched the certificate on my box of masks. Also, their advertisement says my masks are FDA approved, but there is no notice of FDA approval or N95 written on the box or masks. Also, my 10 day lead time was actually over 5-1/2 weeks. Had I known they were waiting to get them from China, I would have canceled immediately. These masks have a funny smell, and made my face break out. I feel scammed and got the old “bait and switch.” Their advertising is misleading. I do not recommend purchasing from this company.

I purchased the masks on Jan 23. It says that it will be delivered within 14 days. It is March 5 and I have not received the masks yet. I called five times and every time I call, I was informed that the masks will be shipped in a week. I am trying to be patient but this company is lying. Very bad customer service. If I could give this company a zero star, I will. Why do people take advantage of other people during the pandemic?

Horrible company. !!! Paid for expedited delivery and still took over a month to receive them. They are ver small and did not fit my head or anyone else in the family. When I contacted them I was told they had shipping delays. I should be patient. And that I received the standard size. — they said I could buy a different model for a discount.very shameful!!! I am an RN. Do. It but from this company!!!

DISHONEST BUSINESS PRACTICES, overpriced, and underperforming. After weeks of being ignored by customer service, and waiting well beyond the estimated ship date, I wrote to cancel my order. I explained that having had to wait too long, I found the product elsewhere at a much cheaper price. My shipment magically shipped out just 30 minutes after I wrote to cancel my order. Not surprisingly, there is no return or refund process. The shipping times are incredibly long past the estimated dates. Customer service is nearly impossible to get a hold of and will do nothing to rectify the issues that they create. AVOID THIS COMPANY.