CoupaReviews of coupa.com

I was forced to sign up for this scam service. I have to pay a fee to get paid for what is owed to my company. What a scam! This has to be one of the worst scams going these days. It's so much easier to just deal directly with the companies. But now that everyone is lazy and works from home, there isn't anyone to do any real work anymore. I had an issue because my customer is not linked to my profile. The instructions say to contact "support". There was so support. Their answer for everything is to contact the customer. Which is what they are hired for in the first place. Their chat help is a joke. I waited for a reply for a long time. I think the agent fell asleep. Then they couldn't help and asked if they could help with "anything else". When I told them they hadn't helped at all, they couldn't disconnect the chat fast enough. Must be time for another nap. Don't waste your money or your vendor's time with this POS company!

What a piece of crap. I have never used any software with a more horrible, dreadful user experience.

This worthless system was imposed on me and my company. It has only caused strain on the relationship with the company who contracted me. Their customer service says the same thing about every issue: "we can't access that" and "you need to contact the customer directly". They are literally a procurement "company" telling you to bug the customer directly. Also, they try to funnel you into purchasing a $5,000 membership by making it even harder to use.

We have a couple of "large" customers, mostly in the sense that the companies themselves are large - not that they spend excessively with us - who are exclusively COUPA users. The added effort of processing their purchase orders is barely worth the revenue gained. It causes several months of delays due to constant back and forth, poorly conceived purchase orders where they use quantity instead of dollar value. And then tying it with GST is another dance barely worth the effort.

Deserve zero stars just so terrible

One star is one star too many! We have been trying to get paid for services rendered for months! I was finally told that were approved for a "quick pay" and would be paid within 5 days.... here we are 5 days later and now I'm pretty much being told we "may" be paid by June 23rd. BEWARE, if you're going to work for a company that uses this sorry excuse of a system!

I was invited to apply to be a vendor. They seem to ask for the same information over and over, and then didn't save it when I submitted it. When I complained, they asked for a copy of the error message, and of course, there wasn't one. I advised my potential customer that I wouldn't be able to comply.

Coupa was imposed on my organization about a year ago, and since then, we have experienced innumerable issues with getting suppliers paid in a timely manner. It is extremely unintuitive, and obligates the suppliers we work with to go through a grueling onboarding process. There's no support contact we can offer them, and ultimately, it has had serious implications on our relationships with our suppliers. We were not given sufficient training on the platform as users and have had to problem solve on our own to get things processed. 0/10, all-around terrible, awful product.