CoupaReviews of coupa.com

It feels like you are talking to a really really dumb rudimentary AI the whole time. Extremely unhelpful.

I’ve had one of the worst experiences with this company. They made promises about keeping customer data safe, but their actions tell a very different story. I felt misled and completely let down. Their software is full of bugs and barely delivers on even the most basic functions — it constantly feels unfinished and unreliable. Customer support is frustrating to deal with and often unprofessional. It’s clear that quality control and accountability are not priorities here. For a company claiming to be a serious SaaS provider, their ethical standards and product reliability are shockingly poor. Avoid this service if you value transparency, professionalism, and working software.

As a vendor the portal sucks, navigating it is not very user friendly, doing invoices it's laggy when to calculate the total and then it rests mine and customer information so I have to type and select everything again. And God forbid you lose access to authenticator app and try to log in to your account. Customer service sucks for this matter and they'd rather be a pain in the ass for you and your customer than use a different way to verify you. They say you can change the method of authentication, but guess what? You can't find it because it's not easy to navigate the website and it's not user friendly. If there was an option to give 0 starts that's what I'd do.

This so-called AI is so badly designed that it is not even possible to find a provider if you don't write precisely (case sensitive and all that comes with it) their name. Takes ages to have something done properly and is not adapted to a computer screen. Even an antique program from 20 years ago is more ergonomic that this...

If I could rate it under one star I would. I have to spend hours a day on this terrible software trying to upload invoices, which is near impossible. They are consistently months late in paying, there is an invoice on there that was due on 25th Jun- I phoned up to see when we'd receive payment and he said maybe on the 28th Nov??!! If you hate your suppliers and never want to pay then use this software. DO NOT TAKE ON POTENTIAL CUSTOMERS THAT USE COUPA

Sent this to use for a customer. We can't even register with it... Coupa signed me up to marketing spam without consent, even though we couldn't complete registration.

Horrid. Absolutely horrid software. I'm considering letting a contract go because they use Coupa and it's a time-consuming, frustrating, inefficient pile of... well, you know.

Platform is buggy to start, provides little to nothing in terms of UX. Difficult to navigate using drop downs, buttons, and text searches. Putting incredibly simple features like searching all customers behind a paywall is atrocious. I know damn well the query costs $0.005 more, especially for smaller sellers like us. TLDR, mediocre platform likes to squeeze money where they shouldn't, which makes it a terrible platform IMO.